Senior Management and Program Analyst (Senior Business Operations Specialist)

About the role

Announcement may be used to fill similar positions within 90 days of the closing date. This position is also being announced concurrently under Delegated Examining (DE) procedures vacancy number: D27-SR-13099008-OBS. Applicants who wish to also be considered under DE must apply to both vacancies separately.

About this agency

What you will do

• The Office of Business Services is responsible for providing administrative and programmatic support to OBS leadership, Export-Import Bank of the United States leadership, and agency staff.
• OBS administers EXIM's Travel Program, which includes the processing and oversight of travel authorizations, vouchers, and expense reports; coordination of official passport and visa requirements; and the interpretation, implementation, and maintenance of EXIM's travel policy.
• OBS ensures that travel services are delivered efficiently, accurately, and in compliance with the Federal Travel Regulation (FTR) and applicable agency policies and procedures.
• Duties include, but are not limited to: Analyze complex program operations, identify systemic deficiencies, evaluate travel program effectiveness, interpret regulations, resolve unusual travel issues, analyze passport/visa risks and recommend corrective actions.
• Evaluate travel program effectiveness, monitor expenditures and obligations, establish performance measures, assess training effectiveness, and oversee administrative IT projects.
• Interpret FTR and agency policies, advise on travel authorizations and vouchers, provide passport and visa guidance, and recommend policy and internal-control improvements.
• Oversees travel program operations, identifies emerging issues and opportunities for improvement, and develops recommendations to enhance the safety, reliability, efficiency, and effectiveness of local, domestic and international travel.

How you will be evaluated

Qualified applicants may be further assessed through one or more evaluation methods, including but not limited to application questionnaires, resume reviews, structured interviews, writing samples, technical exercises, or Subject Matter Expert (SME) assessments.

Important Note: You will be evaluated based on how well you meet the qualifications and competencies identified in this vacancy announcement. Your qualifications will be assessed using your application materials (e.g., resume, supporting documents) and responses provided during the application process.

If you are found qualified and meet or exceed the established assessment threshold, you may be contacted by email to participate in additional evaluation steps, which may include short essays, work samples, technical assessments, or a semi-structured interview following the vacancy closing date.

A Subject Matter Expert (SME) and/or hiring officials may review resumes and additional assessment materials to determine whether applicants demonstrate the technical competencies and proficiency levels required for the position. Applicants whose qualifications best align with the position requirements may be referred to the selecting official for further consideration.

Applicants who do not meet the established assessment threshold or whose demonstrated competencies do not align with the proficiency requirements of the position will be notified accordingly.

Documents you must provide

• Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary).
• If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
• Effective September 27, 2025, federal agencies will only accept resumes up to two pages in accordance with the Merit Hiring Plan.
• If you have not already done so, please update your resume under your profile before applying for any federal job.
• For additional details, visit click the following link.
• Copy of your most recent SF-50 which shows your position title, series, grade, step, salary, position occupied, and tenure to verify Time-in-Grade/competitive status.
• If you have previously held a higher grade and are applying based on that grade you must provide a copy of the SF-50 showing you held the higher grade and/or have promotion potential to the grade being advertised.
• Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions.
• NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own.
• You may need to provide more than one SF-50.
• NOTE: If you are currently serving in a Schedule P/C position and previously held a competitive service appointment, you must submit a copy of your SF-50 that reflects your prior competitive service appointment/status.
• Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify.
• If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.
• Special Priority Selection rights under CTAP or ICTAP: Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc); Copy of your most recent performance appraisal (with at least a satisfactory rating), Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
• Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran.
• Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable.
• If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
• Submission of any required documents listed in vacancy announcement, if applicable.
• Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

What to expect next

After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information in the Occupational Questionnaire. You will be notified by email if your application is forwarded to the hiring official for further consideration.

If you do not meet the rating threshold to move forward to the next evaluation stage or it is determined that your technical competencies do not meet the proficiency requirements for this position, you will be notified by email.

Additional information

Current or Former Political Appointees: Pursuant to the Office of Personnel Management (OPM) oversight authority under section 1104(b)(2) of title 5, United States Code (U.S.C.) and section 5.2 of title 5, Code of Federal Regulations, OPM requires agencies to seek their approval prior to appointing any current or former political appointee to a permanent position (without time limits) in the civil service.

A former or recent political appointee is someone who held a political appointment covered by OPM's policy within the previous 5-year period. OPM's oversight in this area safeguards merit system principles as well as fair and open competition free from political influence.

If you are currently employed, or have been employed within the last 5 years, you must disclose this information.

Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Please visit the following link for the types of political appointments.

Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority: Career Transition (ICTAP/CTAP) Primary Appointing Authorities for Career and Career-Conditional Appointments Hiring Authorities for Veterans People with Disabilities Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Ethical Standards/Financial Disclosure: EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch.

You will be required to complete new employee ethics training within 3 months of your appointment.

If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 80 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information, please click here.