Regional Employee Experience Specialist

About the role

Serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the region Employee Experience Program (EEP), supervising a team of Employee Experience Specialists. Provides, plans, creates, & implements a performance improvement workforce learning program for all FFR personnel.

The incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.

What you will do

• In addition to serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the regional Employee Experience Program (EEP), supervising a team of Employee Experience Specialists and steering onboarding, retention, and workforce engagement initiatives throughout the employee lifecycle.
• Furthermore, the incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach, cultivating active pipelines with local school districts, vocational institutions, community colleges, universities, and job fairs.
• Duties: Serves as the Regional Training & Performance Improvement Specialist for Commander, Navy Region Northwest (CNRNW) Fleet and Family Readiness (FFR), directing workforce development, employee experience, and talent pipeline initiatives across all regional installations and programs (MWR, FFSP, CYP, Housing, NGIS, Wounded Warrior, and Galley).
• The incumbent may plan, schedule, and deliver comprehensive classroom and virtual instruction (vILT) for groups of 7 to 300+ personnel, oversees facilitator certifications (Star Service, Genuine Leadership), and aligns training curricula with CNIC standards.
• Concurrently, the incumbent exercises managerial oversight of the regional Employee Experience Program (EEP)-supervising up to three Employee Experience Specialists, orchestrating onboarding touchpoints and immersive base tours, and providing operational specialist coverage.
• Additionally, the role leads regional student internship programs, collegiate and school district partnerships, and career expo/job fair representation; independently designs, administers, and analyzes workforce engagement surveys to deliver executive briefings to installation commanding officers; and serves as an influential interdepartmental liaison advocating across leadership tiers for organizational culture and performance improvement.
• Core Functional Areas Training & Performance Improvement: May coordinate and deliver classroom and virtual instructor-led training (vILT) for groups of 7 to 300+ personnel across all FFR programs.
• Manages the annual regional training schedule, oversees facilitator certifications (Star Service, Genuine Leadership), assesses workforce competencies, and monitors training compliance and budgets.
• Employee Experience Program (EEP) Oversight & Supervision: Directs the regional onboarding and engagement framework from initial offer through long-term retention.
• Supervises up to three Employee Experience Specialists-managing hiring, scheduling, and performance-while providing operational backup and specialist coverage.
• Coordinates immersive base tours with tenant command PAOs and promotes career development pathways (IDPs, tuition assistance).
• Academic Partnerships, Student Internships & Job Fair Representation: Leads regional student internship programs, partnering with departmental mentors to align learning objectives.
• Serves as the primary liaison to local school districts, community colleges, and universities, and represents CNRNW FFR at career expos and job fairs to build talent pipelines.
• Surveys, Analytics & Executive Outbriefs : Designs, administers, and analyzes periodic employee surveys.
• Synthesizes workforce feedback into executive briefings, white papers, and actionable recommendations for Installation Commanding Officers and regional leadership.
• Interdepartmental Advocacy & Liaison: Collaborates cross-functionally across decentralized departments to champion both training and employee experience initiatives, negotiating priorities and securing leadership buy-in.
• Performs related administrative functions and temporary management duties as required.
• May perform other administrative duties as assigned as well as management duties on a temporary basis as needed.

Education

1. Four year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience **All transcripts must be uploaded with application to be considered for this position**

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

This vacancy may be used to fill future vacancies for up to 3 months following the closure of the announcement.

Documents you must provide

• The following documents are required at the time of application: Résumé - 2 page limit Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations.
• This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes visitors in same vehicle with CAC holder) Transportation services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers What are acceptable alternative forms of identification for base access?
• If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identification accepted by the Department of Homeland Security

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Incumbent reports to the supervisor designated by the Region N9 with additional guidance provided by CNIC FFR N92. Direct supervision is limited to broad assignment and brief instructions. Guidance from CNIC FFR N92 is provided to standardize processes across FFR.

Incumbent is expected to complete assigned duties independently although the supervisor or CNIC FFR N92 is available to give advice and guidance.

Incumbent must creatively adapt standard instructional systems and performance improvement models, integrate widely varying procedures and methods, and generate new techniques to solve specific and changing instructional or performance problems within the human and financial resources of FFR.

Work is primarily sedentary although some physical exertion is involved, such as bending, stooping, lifting and periods of standing or setting up for and conducting training courses and visiting facilities to monitor progress. Work may occasionally include moving heavy boxes of training materials, up to 45 lbs.

The incumbent will be expected to travel to meet with employees at all installations within the Region.