RECREATION SPECIALIST SUPERVISOR (NF3)

About the role

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

What you will do

• Responsible for management control and effective oversight of lake operations to include the RV campground, cabins, retail store, and other recreational areas, including cabanas, boat rentals and fishing.
• Responsible for oversight of maintenance and improvements of all lake activities.
• Responsible for the efficient operation of supportive facilities including guest services, maintenance yard, bathhouse facilities and laundry facilities.
• Develops and implements strategies and procedures to ensure safety and security of patrons.
• Drives business by promoting the facilities and services for use and repeat visits by both the recreational and special event segments of the facility.
• Maximizes the facility¿s profit by striving for the optimum occupancy rates and by achieving the best rate for all campsites rented on a daily basis.
• Promotes total guest satisfaction by addressing complaints, answering inquiries, and resolving issues that guests have encountered.
• Plans, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies.
• Prepares internal office financial plans and related records and reports, and exercises authority on approved budget.
• Manages new property resources and may provide direction on facility renovations and improvements.
• Develops long-range plans in conjunction with internal operating directives.
• Exercises internal personnel management authorities as delegated by the higher-level supervisor with regard to subordinate supervisors and employees in the office.
• Supervises employees to include assigning and distributing work, coaching, counseling, and mentoring employees; approving and disapproving leave, recommending, and completing personnel actions, completing performance reviews, and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment.
• Must be alert to alcohol and substance abuse and take appropriate action.
• Maintains and enforces security of funds, merchandise, supplies and equipment to prevent or minimize the potential for fraud, waste, and abuse.
• Provides World Class Customer Service with an emphasis on courtesy.
• Assists customers and communicates positively in a friendly manner.
• Asks questions to determine, verify and solve problems.
• Checks for satisfaction on the quality of goods and services.
• Takes action to solve problems quickly.
• Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
• Performs other duties as assigned.

How you will be evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Documents you must provide

• Varies - Review "OTHER INFORMATION"

Benefits

The Federal government offers a number of exceptional benefits to its employees.

Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

What to expect next

All applicants who submit an application via our Careers page at *** will be able to view their application status online.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: *** As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.

Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).

For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.

Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy *Resume that does not exceed 2 pages **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer.

Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.

Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.