QUALITY ASSURANCE SPECIALIST (TITLE 5)

About the role

THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.

This National Guard position is for a QUALITY ASSURANCE SPECIALIST (TITLE 5), Position Description Number T58017P1 and is part of the IL 126, National Guard.

What you will do

• As a QUALITY ASSURANCE SPECIALIST (TITLE 5), GS-1910-11, you will serve as the single point of contact for interface between the Training Devices (TDs)/Systems contractor, major command (MAJCOM) functional managers, Administrative Contract Office (ACO), functional users and base support organizations.
• Major Duties - This is NOT an all-inclusive list: Manages overall surveillance of the contractor's work performance through personal inspections and engaging assigned Quality Assurance Specialists.
• Oversees and participates in the Development of the Quality Assurance Surveillance Plan (QASP) and periodically ensures its currency.
• Coordinates changes with the ACO, functional users, and command managers.
• Incumbent receives, reviews, and validates the contractor's certificate of services.
• Reviews reports of inspections and discrepancy reports and resolves conflicts between Air Force and Contractor personnel.
• Acts as final authority (at unit level) on what constitutes a mission impact in determining contract compliance with the simulator availability rate.
• Ensures the provision of required government-furnished services to the contractor through requests and coordination work with other base support activities such as, Civil Engineering, Safety, Security Police, Supply, etc. Manages assigned Operations and Maintenance expenditures, develops and coordinates additional funding requirements, and submits follow-on requirements to the resource manager.
• Reviews, validates, and authorizes government-furnished supplies and equipment stock levels and repairs.
• Meets with wing and squadron training personnel to determine TD monthly training schedules.
• Coordinates efforts to minimize the impacts of simulator limitations on formal and continuation training programs.
• Plans, schedules, coordinates, supports and controls the on-site activities of outside agencies in conducting simulation test and evaluation, inspection, and Simulator Certification (SIMCERT) of assigned TDs.
• Attends simulator configuration working group (SCWG) meetings to stay informed of changes in tactics, training, and aircraft equipment requirements.
• Provides briefing to local and higher management officials on the status of TD operations.
• Serves as member/evaluator for pre-award survey teams and acquisition/modification source selections relating to simulator complexes.

Requirements

• Federal employment suitability as determined by a background investigation.
• Subject to provisions of DoD Priority Placement Program. *** This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968.
• An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• IAW The Fair Chance Act, Agency employees may not request criminal history information at the point of initial application, upon receipt of an application, or prior to, during or after a job interview.
• If an Optional Form (OF) 306, Declaration of Employment is submitted prior to the point of a conditional offer, questions related to background information section may not be asked.
• Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
• This designation will not exceed 14 calendar days per year unless otherwise approved in advance by the TAG.
• This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
• Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower and Personnel (NGB-J1).
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• Recruitment and relocation incentives may be available for this position.
• PCS expenses may be authorized.

Education

Some federal jobs allow you to substitute your education for the required experience to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted for this occupational series and grade.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Customer Service Quality Assurance

Documents you must provide

• (Must not exceed 2 pages in length.
• Resumes over the 2-page limit will not be reviewed.) Your resume must clearly demonstrate experience that meets the requirements of this position as outlined in the "Qualifications" section.
• Your resume must contain identifiable information such as your name, address, and phone number.
• It must also show your work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
• If you use Resume Builder, you are encouraged to save your resume to a Word document and upload the Word document in lieu of submitting your resume created through Resume Builder.
• This helps ensure you meet the 2-page resume limit.
• SF-50 - Must include if you are a current or previous federal employee.
• Other supporting documents (as applicable): Certifications DD-214 SF-50 Official Transcript (Copy) Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active-duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit ***
• Documents that support Veterans' Preference: DD-214/ Statement of Service Disability Letter (VA) SF-15 Priority Placement Program (PPP): When applying for Federal Jobs, eligible participants should claim preference in the questionnaire.
• You must provide all the required documents in accordance with the PPP placement type you are claiming.
• To claim PPP, you cannot have obtained permanent Federal employment, nor accepted or declined another PPP job offer.
• Please review the Priority Placement Program handbook for further information: *** Documents to support Priority Placement Program (PPP): Military reserve and national guard technician PPP self-certification checklist *** Retained grade PPP self-certification checklist *** Military reserve and national guard technician disability PPP self-certification checklist *** If claiming eligibility under the VOW Act: The VOW Act requires Federal agencies to treat active-duty service member as veterans, disabled veterans, and preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214.
• In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement.
• The certification must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, and date when terminal leave will begin.
• Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters.
• Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation.
• Your preference and/or appointment eligibility will be verified prior to appointment.
• Documents NOT accepted: photographs, copies of position descriptions, training certificates, performance ratings, awards, and letters of appreciation.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).

If you are needing some extra information regarding Federal Resumes, you should consider these tips from USA Jobs: USAJOBS Help Center | What should I include in my federal resume?