Psychology Program Manager

About the role

The Veterans Integrated Service Network (VISN) Clinical Resource Hub (CRH) Psychology Program Manager is a VISN based leadership position located in VISN 23. The CRH Psychology Program Manager is under the general supervision of the VISN 23 CRH Mental Health (MH) Section Chief.

This position is responsible for the leadership, management, and operations of assigned V23 CRH Programs and supervision of assigned direct reports.

What you will do

• Announcement will close once 50 applicants is reached This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.
• You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment.
• Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application.
• Former EDRP participants ineligible to apply.
• VA Careers - Pharmacy: VA Careers - Physical Therapy: VA Careers - Prosthetics: VA Careers - Social Work: Major duties include, but are not limited to: Clinical Functions: The incumbent must use a high level of skill in assessing and treating complicated psychosocial problems.
• Incumbent completes thorough psychosocial assessments and treatment plans skillfully via telehealth modalities.
• Incumbent will provide time-limited, evidence-based psychotherapy with individuals, couples, and families, crisis intervention, supportive counseling, and referral for resources and benefits.
• Maintains high level of skill and expertise to establish and maintain effective therapeutic relationships with patients and/or their families.
• Independently works with Veterans and their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, and psychosocial problems.
• Participates as a member of the treatment team and actively participates through collaboration with Veterans and family as well as interdisciplinary treatment team members as needed, in the development and implementation of a treatment plan.
• Possesses a working knowledge and experience in use of mental health and substance abuse diagnoses and treatments, including acute, chronic and traumatic illnesses.
• Facilitates discharge planning through collaboration with Veterans and their families as well as interdisciplinary treatment team members to ensure that appropriate discharge plans are executed in a timely manner.
• Also, incumbent will address treatment non-compliance and "no-shows" when needed with patients.
• Provides consultation and education to Veterans and their families regarding community resources, VA benefits, and specialty programs.
• This includes the incumbent's knowledge of the process for accessing and/or coordinating community-based services, including information and referral for additional services from other VA programs, other government programs, and community programs.
• Provides consultation to other treatment team and staff members regarding psychosocial needs of Veterans and/or their families and the impact of the identified psychosocial problems on the Veteran's health care planning, compliance with treatment, and discharge planning.
• Program Manager/Supervisory Responsibilities: The incumbent is responsible for monitoring the efficiency, effectiveness, timeliness and quality of the VISN 23 CRH specialty services as assigned by leadership.
• The incumbent provides operational oversight for the CRH Behavioral Health Interdisciplinary Program (BHIP) , Gero-Psychology, and Neuropsychology programs.
• Program and directs clinical functions, such as timely therapy assignments and accurate documentation in electronic health medical record systems.
• This includes supervisory review mechanisms; review of workload data from Vista and DSS, and position management.
• They review staffing patterns and work assignments within assigned area to ensure that staffing levels are appropriate to meet workload demands at the spoke sites served by the virtual specialty teams.
• As part of a team effort, they will identify areas for improvement, gather relevant data, assess the data, develop and implement ideas for improvement, and evaluate efficacy of improvements.
• Administers information and analytical systems to evaluate and enhance the quality of service provided to patients.
• Implements existing information systems to track service activities including visits, referrals, patient demographics, equipment utilization, and patient satisfaction.
• Work Schedule: 08:00 to 16:30 CT; Monday through Friday Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Remote: This position is authorized to work remotely.
• However, this authorization is contingent on yearly approval from the Secretary of the VA.
• If approval is denied, the candidate will be required to work from a VA owned or leased space.
• EDRP Authorized: Former EDRP participants ineligible to apply for incentive.
• Contact ***, the EDRP Coordinator for questions/assistance.
• Learn more Permanent Change of Station (PCS): Not Authorized

Requirements

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• License Long-form resume/Curriculum vitae (CV) SF-50/ Notification of Personnel Action Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter License Long-form resume/Curriculum vitae (CV) Optional KSA responses (KSAs found in job announcement under Qualifications) SF-50/ Notification of Personnel Action Transcript

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.