Program Support Specialist

About the role

The Program Support Specialist performs core administrative assignments under the close direction of a manager, project/program manager, team leader, or more experienced professional.

What you will do

• applying basic knowledge of administrative or program principles, concepts, policies, procedures and objectives, working with higher and lower-level professionals with day-to-day operations.
• Coordinates with a manager, project/program manager, team leader, or more experienced professional to plan time and use assigned resources to accomplish tasks.
• Responsible for providing a full range of administrative and operational support for the assigned organization, to include: - Supporting managers and staff by maintaining, creating, organizing, updating and generating reports from multiple systems. - Assisting in the timely completion or revision of actions related to staff management, status/report submissions, etc. - Supporting staff with administrative tasks related to compliance, generating program documents, and monitoring progress status. - Composing, preparing, transcribing, proofreading, and/or editing a wide variety of paperwork including that of a confidential, complex, and/or technical nature. - Drafting/preparing written correspondence including agendas, reports, and minutes ensuring accuracy, completeness, and timeliness with limited supervision and direction. - Supporting in the collection and compilation of statistical data, required to prepare reports. - Assisting in maintaining and archiving program and administrative files and procures supplies and equipment. - Coordinating small and large meetings, including handling logistical arrangements, making hotel and travel arrangements, and providing on-site support. - Processing and tracks time sheets and travel authorizations and vouchers; preparing departmental spreadsheets; developing and maintaining databases and assisting with the day-to-day organizational coordination of user support and communications. - Contacts are primarily internal to the organizational unit with a manager and other employees to share information, provide data and/or written analyses, and to discuss the status of assignments.
• In some specialties, may have contact with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customer's situation. - Works under detailed instructions provided by a manager, project/program manager, team leader, or more experienced professional. - Regularly refers problems and work issues to a manager, project/program manager, team leader, or more experienced professional for guidance. - Work is reviewed regularly during assignments and at completion to ensure timeliness and all aspects of quality. - Work activities typically support the work of other employees and contribute to activities of the organizational level.
• In some specialties, the work may affect internal and external customers.

Requirements

• We are not accepting applications from noncitizens.

Education

Education Substitution: Substitution of education or equivalent combinations of education and experience may be qualifying for this position. To qualify based on education, you must submit a copy of your college transcripts. If selected, official transcripts will be required prior to employment.

Education substitution for FV-F: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, gained from an accredited college or university. If qualifying based on education, Applicants MUST submit a copy of their college or university transcript by the closing date. If selected, an official transcript will be required.

You may upload these documents with your application in USAJOBS OR fax it to *** OR email to *** (please include announcement number on each page). Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education.

Accreditation may be verified at the following website: *** Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited US. educational institution in terms of equivalency to a degree acquired at an American college or university.

A copy of the evaluation results must be included in your application package. If you do not include a copy of the evaluation as part of your application package, your foreign education will not be considered.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• Only supplemental documentation, e.g. transcripts or veteran's documentation will be accepted in combination with your on-line application.
• These documents must be uploaded OR faxed to *** OR emailed to *** on or before the closing date of this announcement.
• All submitted documents should reference the announcement number.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.

FAA policy limits certain outside employment and financial investments in aviation-related companies. *** In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA.

Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration.

These positions are located in AIR-742, AIR-751, and AIR-771. However, this vacancy announcement may be used to fill future vacancies in any of the other AIR Division Offices or Duty Stations. Duty station will determine locality pay.

Interview policy: Interview: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.

Links to Important Information: Locality Pay, COLA