Program Manager

About the role

This position is located in the Bureau of Consular Affairs, Deputy Assistant Secretary for Passport Services, Orlando Passport Agency (CA/PPT/OR). This position serves as a Program Manager, with a working title of Director and contributes toward the directorate's policy guidance efforts by leading the Passport Agency.

TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: ***

What you will do

• Serves as the Agency/Center Director and fourth-level supervisor over the adjudication staff assigned to the agency/center.
• Develops strategies for maintaining appropriate performance levels in support of agency/center goals and initiatives.
• Serves as CA representative on the Federal Executive Board and represents the Department on various other interagency boards and committees.
• Implements effective compliance with procedural requirements, policies, and regulations as imposed by other agencies tasked with national security.
• Analyzes and interprets broad directives and oversees the administration of laws and regulations governing nationality as related to passport eligibility.
• Establishes program objectives, priorities, and required resources to plan and direct the document integrity and anti-fraud program within the assigned agency/center.

Education

Education requirements do not apply to this vacancy announcement.

How you will be evaluated

The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review by subject matter experts will be conducted for the top qualified candidates based on the combined total score.

Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment.

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.] Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time.

There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment Supervisory will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration.

The assessment is a measure of the degree in which your background matches the competencies and KSAs required for this position.

Your qualifications will be evaluated on the following competencies: Ability to lead and direct others Ability to make decisions Knowledge policies and procedures that relate to the examination and adjudication of citizenship Knowledge of national and/or international security programs Resume review: Subject matter experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience.

Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened.).

If meeting basic qualifications through education only or a combination of education and experience, applicants will not be referred to the SME panel but will be reviewed by the HR Specialist for referral. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience.

Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.

Documents you must provide

• All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
• Resume limited to two pages showing relevant work/volunteer experience, education and training.
• Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered.
• Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
• Resumes longer than two pages will be deemed ineligible and will not be considered further.
• Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority.
• The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency.
• Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s).
• Award SF-50s often do not show the required information.
• Performance appraisal, strongly encouraged for current eligible DOS employees.
• Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager's consideration.
• If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).
• Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.
• To receive a promotion, the employee's most recent performance rating must be “fully successful” or an equivalent level or higher.
• Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request.
• Servicing HR Offices may be contacted to verify performance ratings.
• Non-competitive hiring authority eligibility documentation, if applicable.
• If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstatement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your application.
• For information related to Schedule A hiring authority for individuals with disabilities visit OPM's hiring information site.
• CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.).
• In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).

What to expect next

After all application packages are received, we will review applications and evaluate applicants' qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration.

Your application status will be updated up to four times during the following hiring phases: After applications are received. After applications are assessed to determine qualifications. After candidates are referred to the hiring manager.

After a selection is made. For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at ***. If eligible, situational telework agreements may be permitted with supervisory approval. [REMOVE content, as appropriate, for the position]. Multiple positions may be filled from this announcement.

If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.

Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM's CTAP & ICTAP eligibility website for more information.

You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration.

To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.