Physician Assistant III (Clinical Operations Chief)

About the role

The Robley Rex VA Medical Center (RRVAMC) in Louisville, KY is recruiting for a full time Physician Assistant III (PA),Clinical Operations Chief is a senior clinical leader responsible for providing executive oversight, strategic direction, and operational management across the following service areas: Group Practice Management (GPM), Data Analytics, Chief Health Informatics Officer (CHIO), Whole Health, and Clinic Profile Managers (CPM).

What you will do

• Major duties and responsibilities of the position: 1.
• Executive Leadership & Strategic Oversight Provides leadership and accountability for Group Practice Management (GPM), Data Analytics, Chief Health Informatics Officer (CHIO), Whole Health, and Clinic Profile Managers, ensuring alignment with facility strategic goals and VISN/VA directives.
• Integrates administrative and clinical functions across assigned areas to enhance efficiency, reduce redundancies, and support a seamless continuum of care.
• Collaborates with service chiefs to implement data-driven strategic planning initiatives, leveraging advanced analytics to guide operational decisions, productivity management, organizational design, and patient access improvements.
• Serves as a key contributor to the medical center's strategic and business planning processes, ensuring that assigned programs support organizational readiness, workload forecasting, and resource optimization.
• Group Practice Management (GPM) Partners with clinical leaders to develop provider practice models, staffing projections, and performance measures.
• Ensures compliance with national GPM standards, productivity expectations, scheduling practices, and patient access requirements.
• Oversees physician practice operations, panel management, and clinic flow optimization 3.
• Clinic Profile Managers (CPM) This position assumes executive responsibility for Clinic Profile Manager (CPM) oversight, a key function documented as essential to clinic setup, profile design, template governance, care-delivery modalities, consult workflows, documentation trends, clinic utilization monitoring, and timely capture of performance measures.
• CPM-led processes-such as grid design, schedule accuracy, utilization reporting, and workload capture-require aligned physician leadership to ensure that templates and operational workflows appropriately reflect clinical intent and Veteran care needs.
• Oversees coordination across scheduling infrastructure, provider templates, modality design (face-to-face, virtual, telephone), performance measure monitoring, and compliance with VA Central Office clinic-profile directives.
• This ensures that scheduling, clinical staffing, workflow design, and access governance function cohesively and consistently across all departments.
• Data Analytics & Informatics Integration Directs the Data Analytics team to support facility wide reporting, dashboards, forecasting, and decision support tools.
• Works collaboratively with CHIO to advance informatics maturity, EHR optimization, safe use of ordering systems, and clinical decision support functions.
• Guides the development of standardized metrics across all assigned programs to evaluate quality, access, timeliness, patient experience, and performance improvement.
• Promotes informatics education, technological innovation, and systems-thinking within clinical teams.
• Human Resources & Workforce Development Ensures proper hiring, onboarding, competency maintenance, performance evaluation, rewards/recognition, and professional development across assigned programs.
• Partners with HR, labor relations, and union representatives to maintain positive labor-management relationships.
• Encourages continuous learning, innovation, and high-performance work systems.
• Communication & Collaboration Represents assigned programs at medical center, VISN, national workgroups, and committees.
• Maintains open, diplomatic communication with facility leadership, affiliate institutions, Veterans Service Organizations, staff, and other stakeholders.
• Promotes transparency, trust, and shared ownership of performance and organizational success.
• Clinical Practice (50% FTE} Obtaining medical histories and performing physical examinations.
• Providing and coordinating medical care for assigned patients, including establishing diagnoses, formulating, and implementing care plans, and providing follow-up care, in collaboration with the attending physician if indicated.
• Ordering diagnostic studies and other special tests, such as Ultrasound, XRAY, Magnetic Resonance Imaging (MRI), and Computerized Tomography (CT) scans.
• Ordering or obtaining laboratory specimens.
• Ordering VA specialty service consults and initiating requests for non-VA medical care and consults in accordance with VHA and local facility policy and procedures.
• Ordering patient care supplies and equipment.
• Ordering medical care including, but not limited to, diets, therapies, nursing care, and medications as permitted by VHA directive and local policy.
• VA offers a comprehensive total rewards package.
• Work Schedule: Monday-Friday, 8am-430pm Telework: Ad-hoc Virtual: This is not a virtual position.

Requirements

• All qualified candidates encouraged to apply.
• Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You may be required to serve a probationary period.
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• Long-form resume/Curriculum vitae (CV) Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. DD-214/ Statement of Service Disability Letter (VA) License Long-form resume/Curriculum vitae (CV) Resume Professional Certification Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA.
• When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award preference.
• For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Additional information

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply.

The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.