Pharmacist (VISN Program Manager)

About the role

The Program Manager independently executes a wide array of analytical, administrative, technical, andclinical informatics responsibilities. The incumbent oversees pharmacy-related EHR activities includingmaintenance, configuration, workflow optimization, readiness activities, ticket triaging, mitigation strategies,performance monitoring, and quality assurance activities.

What you will do

• Serves as the VISN lead and SME for all pharmacy-related components of the Federal EHR, including maintenance, sustainment, workflow evaluation, and issue resolution.
• Defines VISN-level goals, timelines, priorities, and requirements for pharmacy EHR modernization efforts.
• Identifies risks, barriers, and patient safety issues; develops and coordinates mitigation plans with facility, VISN, and national stakeholders.
• Works collaboratively with EHR vendor representatives, national program offices, and VISN facility informatics teams to monitor issues, track progress, and validate technical resolutions.
• Investigates, triages, manages, and tracks pharmacy domain tickets, including medication ordering, medication safety, controlled substance workflows, automation interfaces, and formulary-related issues.
• Ensures consistent communication of system changes, issue status, and implementation plans to VISN pharmacy leadership and facility points of contact.
• Provides VISN-level consultation to Integrated Clinical Communities (ICCs), facility pharmacy leadership, and interdisciplinary teams on pharmacy informatics and EHR modernization concerns.
• Supports formulary management efforts by collaborating with national and VISN stakeholders to optimize EHR tools, ensure compliance, and promote safe and cost-effective medication use.
• Clinical Informatics / Data & Analytics: Leads VISN-wide efforts to standardize pharmacy informatics workflows and procedures within the Federal EHR, aligning with national guidance and VISN priorities.
• Designs and evaluates EHR tools, configuration changes, order sentences, and workflows that support patient safety, clinical efficiency, and pharmacoeconomic outcomes.
• Utilizes data analysis techniques to evaluate workload, issue trends, ticket metrics, performance measures, and system functionality.
• Coordinates with VISN data analysts to support reporting needs, monitor quality indicators, and develop strategies for improvement based on data-driven insights.
• Serves as expert resource for VISN pharmacy informatics education, training, and development, mentoring facility-based informatics pharmacists and technicians.
• Quality Assurance / Process Improvement: Develops, tracks, and evaluates performance monitors for pharmacy EHR program areas.
• Leads VISN-wide pharmacy EHR process improvement initiatives.
• Assesses productivity, effectiveness, and efficiency of VISN pharmacy EHR operations.
• Ensures compliance with national policy, VISN directives, accreditation standards, and regulatory guidance.
• Administrative Oversight and Leadership: Provides administrative oversight for assigned VISN pharmacy EHR staff.
• Plans, assigns, and oversees the work of subordinate staff.
• Coordinates workload distribution and resource needs.
• Represents Legacy VISN 23 pharmacy service on committees and project teams.
• Ensures VISN-wide staff orientation and training.
• Education and Training: Works with change management teams, training groups, and solution experts to develop educational materials related to the Federal EHR.
• Develops supplemental training documents and programs.
• Maintains expert knowledge of pharmacy informatics systems and therapeutics.
• Work Schedule: 08:00 to 16:30; Monday through Friday Telework: Telework, if approved, will be on an Ad-Hoc basis only.
• Virtual: This is not a virtual position.
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• License Long-form resume/Curriculum vitae (CV) SF-50/ Notification of Personnel Action Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter License Long-form resume/Curriculum vitae (CV) *Highly Recommended* Write to the Knowledge, Skills, and Abilities (KSAs) on a separate document - KSAs are found under qualification/grade requirements in the announcement.
• SF-50/ Notification of Personnel Action Transcript

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.