Park Guide

About the role

You will serve as a Park Guide with National Park Service.

What you will do

• Provides talks normally following a prescribed outline to include detailed and specific interpretation and explanation of the outstanding features of the park including scientific or historical interest.
• Answers a wide variety of visitor questions and provides direction, information, and orientation about services or activities.
• Guides groups through the building and/or site, telling the story of the events and how those events relate to the historic situation.
• Provides a wide range of services to visitors, including providing current, accurate information concerning the NPS and other surrounding areas of interest, including interpretive services, concession-operated facilities and services, or hiking trails.
• Assists other staff in the performance of administrative work such as ensure supplies, materials, and other support items are available for business operations.

Requirements

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• To learn more, visit ***
• Must possess and maintain a valid driver's license throughout employment.
• You are required to wear a uniform and comply with uniform standards.
• A uniform allowance will be provided.
• You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.
• Probationary Period: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
• This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.
• In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.
• In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.
• Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience.

Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position.

Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

For more information on how foreign education is evaluated, visit: ***

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages.

Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service Education and Training Interpretation Sales and Marketing Speaking To be considered for this position, you must complete all required steps in the process.

In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured resume review.These assessments measure the critical competencies listed above that are required to successfully perform the job.

All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered.

Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP).

To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Documents you must provide

• Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time).
• Your resume must clearly show how long you have held each grade/rank.
• Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted.
• The minimum font size is 10-point for all body text.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
• Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements.
• If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level.
• More information on how to write a Federal Resume: *** Complete All Required Assessment(s).
• Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months.
• If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level).
• Performance awards dated within the past 5 years may also be submitted for due weight consideration.
• All College Transcript(s), if qualifying based on education.
• Eligibility Documentation: Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held.
• Time in grade will be determined by reviewing your resume and required SF-50s.
• If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year.
• Do not submit award SF-50s.
• Land Management Workforce Flexibility Act (LMWFA): you must submit ALL Appointment AND Termination SF-50s for EACH Competitive time-limited appointment (block 34, code 1); AND Documentation of satisfactory performance for each period of employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
• If not currently employed by agency, you must have been most recently separated by the hiring Bureau.
• Interagency Career Transition (ICTAP) and Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal.
• To exercise selection priority, displaced or surplus Federal employees must be well qualified.
• For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).
• Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.
• Do not submit photographs with your application package.
• Do not upload Adobe portfolio documents.

What to expect next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at *** Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.

We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Additional information

NPS - This is a Merit Promotion announcement for current career and career conditional Bureau employees, Career Transition eligibles (CTAP), and Bureau Land Management Workforce Flexibility Act (LMWFA) eligibles. Refer to Required Documents section for more information. Additional vacancies may be filled using this job announcement.

All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.

Physical Demands/Work Environment: Work is performed both indoors and outdoors resulting in exposure to a variety of weather conditions. The work requires standing for long periods of time, walking for long distances, climbing and descending steep inclines, bending, and lifting moderately heavy items.

Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs.