Operations Support Specialist

About the role

The Operations Support Specialist provides direct support to United States Probation Officers and is accompanied with a complete benefits package.

What you will do

• Assist and directly support investigation and supervision officers.
• Answer telephones, perform reception duties and provide other clerical support.
• Assist in performing investigations of all types for the office and other districts.
• Research, retrieve and verify addresses and criminal history; obtain collateral requests,education, and employment history; collect credit reports, treatment, and social history information.
• Receive and transfer files with other districts.
• Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
• Research information from case records and enter in the system as appropriate.
• Review forms completed by officers and officer assistants and request corrections as needed.
• Retrieve information from databases and generate periodic reports.
• Assist in completing pretrial collateral investigations.
• Process incoming and outgoing correspondence.
• Participate in and contribute to training programs.
• Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
• Perform other duties as assigned.

Requirements

• Incumbents are required to undergo a federal background and financial investigation.
• Financial and background check outcomes must be favorable.
• Financial rating must be in good standing, devoid of late payments, bankruptcies, and collections.

Education

High school diploma or GED.

How you will be evaluated

Only the most qualified applicants will be contacted, tested and/or interviewed.

Documents you must provide

• Letter of Interest Chronological Resume Copy of two most recent performance evaluations Copy of diploma/GED/ or official college transcripts AO 78 - Application for Judicial Employment (The AO 78 application may be found at the following: ***) See 'How to Apply' for instructions.

Benefits

Paid annual, sick and federal holidays; paid parental leave after one-year of full-time employment; pre-tax benefit programs; health/dental/vision insurance; group life insurance; defined contributions retirement (FERS); Thrift Savings Plan (TSP) up to 5% matching; credit prior federal service; mandatory electronic direct deposit of salary.

What to expect next

Only the most qualified applicants will be contacted, tested and/or interviewed.

Additional information

The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice. This job announcement may involve filling more than one position described herein.

If a subsequent vacancy of the same position becomes available within 90 days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool.

This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District. Travel and relocation expenses will not be paid. The United States Probation and Pretrial Services Office is an Equal Opportunity Employer