Operations Manager

About the role

This position is located in the U.S. District Court for the Eastern District of Virginia, Alexandria, VA. The Operations Manager reports to the Chief Deputy Clerk and oversees operations in the Alexandria Division, ensuring compliance with applicable rules, policies, procedures, and judicial directives.

The Operations Manager directly supervises an Operations Supervisor and all courtroom deputy staff. Some district travel is required.

What you will do

• Assign, direct, and review all operations in the Alexandria Division.
• Responsible for the quality and quantity of work performed by the operations employees of the divisional office.
• Direct operations supervisor and courtroom deputy staff, which includes but is not limited to providing leadership, assistance, guidance, and serving as back up to direct reports, including the management of their staff, as necessary.
• Develop and assure implementation of operational policies and procedures, including the use of change management and quality control techniques.
• Organize work processes to optimize the use of time and resources, ensuring results meet expectations.
• Develop short-term and long-range workforce plans.
• Establish and coordinate work schedules and make reassignments and adjustments as necessary.
• Manage the hiring of staff and recommendations made on personnel actions.
• Conduct performance evaluations.
• Ensure employees receive process and procedural systems training, including initial, updated, or remedial training.
• Work collaboratively with clerk's office management team regarding operations district-wide.
• Provide advice on complex matters to staff, supervisors, management, and judges.
• Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds.
• Coordinate coverage by official and contract court reporters, process and maintain leave records for official court reporters, and review and certify reports for official court reporters.
• Process and maintain leave records for staff attorneys.
• Prepare or coordinate preparation of monthly statistical reports on the activities of the division and special reports as required by the Court and/or Administrative Office.
• Maintain contact with the bar on court procedures and practices.
• Work with judges, magistrate judges, and chambers staff, and other units such as the Probation Office, the Bankruptcy Court, the U.S. Attorney's Office, and the U.S. Marshal Service.
• Arrange and conduct courthouse tours as needed.
• Performs other related duties as assigned.
• The successful candidate will be a people- oriented professional who is responsible, friendly, organized and has the following: The ability to communicate effectively (orally and in writing), exercising good judgment and tact; The ability and sincere desire to meet the public in a professional and courteous manner, work harmoniously with others in a team-based organization, and handle confidential matters professionally; The ability to multitask, meet stringent deadlines, and be detail-oriented; and, The ability to think critically and apply emotional intelligence in all situations.

Requirements

• Employees must be United States citizens or eligible to work in the United States.
• Employees will be hired provisionally pending the results of a background investigation.
• Employees are required to adhere to the Code of Conduct for Judicial Employees.
• Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit.

Education

High School graduation or equivalent required. College degree preferred.

How you will be evaluated

We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.

Documents you must provide

• A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at ***), and a list of professional references.
• See 'How to Apply' for instructions.

What to expect next

Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.

Additional information

To view the full job announcement please visit our website at *** Positions with the United States District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at will and can be terminated with or without cause by the Court. The United States District Court is an Equal Opportunity Employer.