Operations Clerk

About the role

This position is located in the Norfolk Division Clerk's Office of the United States District Court for the Eastern District of Virginia. The Operations Clerk performs various operational and technical duties in accordance with approved internal controls, procedures, and federal and local rules.

What you will do

• Provide frontline customer service by answering and routing incoming phone calls and assisting customers at the public counter.
• Provide appropriate procedural information to litigants, the public, chambers, and clerk's office staff.
• Assist the public in the use of computerized databases.
• Receive, stamp and review incoming paper case related documents to determine conformity with appropriate rules, practices, and court procedures.
• Examine all pleadings and accept those that conform to federal and local rules of practice.
• Check for prior or prohibited filing(s).
• Verify attorneys' authority to practice before the court.
• Serves as primary for pro hac vice applications.
• Accepts and processes attorney admission applications.
• Open civil cases in the Case Management/Electronic Case Files system (CM/ECF) upon receipt of initiating documents, such as complaints.
• Assign case numbers to new cases, randomly assign cases to judges, and prepare case files, by scanning, entering data, and uploading documents into CM/ECF.
• Route to appropriate case manager.
• Collect appropriate fees and issue receipts.
• Secure funds in the cash register and balance cash drawer at the end of the day.
• Process credit card payments.
• Enter judgments into JIFMS financial system.
• Serve in a support role, including backup, by assisting the local interpreter coordinator with securing qualified interpreters for court hearings and trials.
• Provide outstanding customer service to the members of the interpreter community and builds a solid rapport with regularly utilized interpreters.
• Execute all associated functions associated with contracting interpreters and notify appropriate court staff when services are arranged.
• Sort, classify, and file case documents and records, including state court records.
• Retrieve, scan, and/or copy files for the public, court personnel, attorneys, and others.
• Certify court documents Maintain the integrity of the filing system by monitoring proper access to sealed records.
• Ensure records maintained in secure areas meet audit guidelines, by updating and maintaining the sealed log in a timely manner.
• Prepare and ship records to the appropriate Federal Records Center and retrieve records from the center when required.
• Prepare FedEx and UPS shipments in a timely manner.
• Scan mail and electronically deliver to other divisions.
• Operate postage and other equipment, such as the mail meter, and update the meter log, as needed.
• Utilize various computer programs, various electronic databases, and information systems to obtain case information to respond to inquiries, track the movement of files and records, and perform word processing.
• Operate personal computer, copier, and scanning equipment.
• Serves in a support role, including backup, for the case management team.
• Perform other operational, administrative, or technical support duties as assigned.

Requirements

• Employees must be United States citizens or eligible to work in the United States.
• Employees will be hired provisionally pending the results of a background investigation.
• Employees are required to adhere to the Code of Conduct for Judicial Employees, which is available to applicants to review upon request.

Education

High School graduation or equivalent required. College degree preferred.

How you will be evaluated

We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position.

Documents you must provide

• A cover letter Resume The application for Federal Employment (document can also be found under "Related Links" on the Employment page of our website).
• A list of professional references See 'How to Apply' for instructions.

Benefits

A generous benefits package is available and includes: A minimum of 11 paid holidays per year Paid annual leave Paid sick leave Retirement benefits Optional participation in the Thrift Savings Plan Optional participation in choice of Federal Employees' Health Benefits Optional participation in the choice of Supplemental Dental and Vision Insurance Optional participation in choice of Federal Employees' Group Life Insurance Optional participation in the Flexible Benefits Program Optional participation in Long- Term Care Insurance Optional participation in private long-term disability plan Situational telework authorized Credit for prior government service

What to expect next

Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted.

Additional information

Employees of the United States District Court are Excepted Service Appointments. Excepted service appointments are "at will" and can be terminated with or without cause by the Court. Employees are required to use the Electronic Fund Transfer (EFT) for payroll deposit.

The Court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position sooner than the closing date, if a closing date is shown; any of these actions may occur without any prior written or other type of notice. To view the full job announcement please click here: FY26-27N Operations Clerk.pdf.

The United States District Court is an Equal Opportunity Employer.