Membership Administrative Clerk

About the role

About the position: This position will be assigned to the Arctic Warrior Events Center on Joint Base Elmendorf-Richardson. This position is also Flexible, meaning you are guaranteed a minimum of 0 hours per week to a maximum of 40 hours per week. Your schedule will depend on needs of the facility.

What you will do

• Maintains JBER Life membership records, accounts, applications, listings, and other membership-related personal data.
• Ensures records are accurate, current, complete, and maintained in accordance with applicable privacy, records-management, and internal-control requirements.
• Pulls membership listings for drawings, leadership requests, promotions, and other authorized purposes.
• Processes membership applications, renewals, signups, and related customer transactions.
• Provides information to customers concerning membership benefits, events, programs, fees, and eligibility requirements.
• Provides courteous and timely customer service and resolves routine membership concerns or refers matters outside assigned authority to the supervisor.
• Supports membership drives, signups, promotions, and other membership-related initiatives.
• Assists with after-action reports, critiques, and evaluations of membership events and activities.
• Identifies potential areas for improvement and provides recommendations to the supervisor.
• Prepares, updates, and types a variety of correspondence, reports, spreadsheets, membership materials, suspense items, and other administrative documents from verbal or written instructions.
• Tracks suspense requirements and ensures assignments are completed within established deadlines.
• Performs cashier and cash-control duties, as assigned.
• Prepares and consolidates cashier reports, maintains required supporting documentation, and promptly notifies the supervisor of suspected irregularities, discrepancies, or internal-control concerns.
• Plans and coordinates administrative and logistical support for membership events, social activities, official and nonofficial functions, and other JBER Life Membership Program activities.
• Coordinates marketing requests, catering requirements, self-service stations, room setup, event timelines, membership drawings, and mementos or gift selections, as assigned.
• Assists with food and beverage support for membership events by coordinating menu requirements, inventory needs, catering requests, and event support requirements with authorized activity, purchasing, and food-and-beverage personnel.
• Prepares purchase requests and supporting documentation in accordance with established NAF purchasing and cash-control procedures.
• Does not exercise purchasing authority beyond delegated responsibilities.
• Opens and closes assigned facilities, as required.
• Ensures customer-service areas are prepared for daily operations; reports necessary facility maintenance, cleaning, safety, and security concerns to the appropriate authority; and follows established building-security and resource-protection procedures.
• Performs courier duties to the NAF Resource Management Section and other Force Support offices.
• Operates a motor vehicle to transport documents, reports, materials, and other authorized items, as assigned.
• Performs other related duties as assigned.
• If interested in applying for this position you may preview the online application: ***

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

How you will be evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.

If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Documents you must provide

• Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,).
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

What to expect next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check.

A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Please contact the servicing HR Office with any questions.