Management and Program Analyst (Technical Support Management Specialist)

About the role

Administrative support employee that is capable of supporting any and all technical programs associated with air traffic.

What you will do

• Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes.
• Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe.
• Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments.
• Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions.
• Uses quantitative methods and techniques to assist more experienced analysts in creating comprehensive reports from data and analysis as requested by management.
• Performs data analysis and synthesis of large databases.
• Conducts analyses in the review and evaluation of program activities.
• These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives.
• Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas.
• These recommendations include but not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives.
• Establishes and maintains a tracking system, Ensures facility orders and notices pertaining to technical programs and evaluations are current.
• Assists in the training and instructions to all personnel as necessary.
• Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs.
• Incumbent collects and analyzes data, prepares responses and works with management on BU requests.
• Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and/or other work activities.
• Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO.
• In some specialties, the work may affect internal and external customers.
• Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es).
• Typically receives guidance on selecting approaches from a manager, team lead, or professional.

Requirements

• We are not accepting applications from noncitizens.

Education

Education cannot be substituted for experience at the FV-H level.

How you will be evaluated

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Documents you must provide

• To be considered for this announcement, you must complete and submit the on-line application by the closing date of the announcement.
• Faxed or e-mailed applications cannot be accepted.
• Emailed documentation will not be accepted.
• All documentation must either be uploaded or faxed to *** and be received by the closing date of the announcement.
• Applicants who fail to submit required documentation will not be considered.
• In addition, incomplete documents are not acceptable and will result in your entire package being deemed incomplete.
• It is the applicant's responsibility to review applications for legibility and completeness.
• If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement.
• You may fax your SF-50 or upload it into the on-line application.
• If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
• If you are an FAA employee, you can access and print your SF-50 from the eOPF system ***

What to expect next

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide. Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request.

Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Additional information

We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. *** Please ensure you answer all questions and follow all instructions carefully.

Errors or omissions may impact your rating or may result in you not being considered for the job. Selection and placement are contingent upon waiver or completion of satisfactory security requirements. If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.

Links to Important Information: Locality Pay, COLA