Lead Service Attendant

About this job

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. SUMMARY OF DUTIES: The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations. ESSENTIAL FUNCTIONS: • Works in a fast-paced environment onboard trains. • Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. • Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. • Functions independently while simultaneously supporting the service staff. • Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. • Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. • Responsible for the security, sale, safe handling and accounting of food and beverage products. • Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. • Adheres to uniform and grooming requirements. • Prepares associated paperwork. • Utilizes a cash register or similar point of sale device and follows established accounting procedures MINIMUM QUALIFICATIONS: • Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics. • Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor. • Must have satisfactory attendance and safe work record. • High school diploma or GED Required. • Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). • Be able to lift 50lbs. • Be able to work while standing for long periods of time. • Be able to work a variety of hours and days off, including up to six to eight days away from home crew base. • Demonstrate a friendly, outgoing, and courteous disposition. • Must have prior satisfactory work performance. PREFERRED QUALIFICATIONS: • Prior experience working in a team service environment. • Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries. COMMUNICATION AND INTERPERSONAL SKILLS: Must have excellent verbal and written communication skills. The hourly range is $21.00 during 3 weeks of classroom training, then increases to $28.60 per hour after (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here. Requisition ID:167000Posting Location(s):Massachusetts Relocation Offered:No Travel Requirements:Up to 100% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.