IT Specialist (Network/Customer Support)

About the role

See below for important information regarding this job. Additional vacancies may be filled from this announcement.

What you will do

• Serves as primary network administrator for one or more Local Area Networks.
• Provides technical advice and training for application and equipment implementation.
• Diagnoses system failures to isolate the source of the problem.
• Serves as the senior IT Specialist for a DCMA hub site.
• Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

How you will be evaluated

The assessments for this job will measure the following Competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Please follow all instructions carefully.

Errors or omissions may affect your eligibility and/or score. Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire.

If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Assessment.

This additional online assessment is required and must be completed within 48 hours of submitting your application (which may be prior to the closing date of this announcement), unless you have requested Reasonable Accommodation for the USA Hire Competency Based Assessments.

Your results will be kept on record for one year when applying for future jobs that require the same USA Hire Competency Based Assessments.

Documents you must provide

• Required documents for submission vary based on the authority you are using to apply (e.g., applying as a veteran, a current permanent Federal employee, a reinstatement, etc).
• Your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• The following documents are REQUIRED: 1.
• Your resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages.
• If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
• The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position.
• Must include the work schedule, hours worked per week, dates of employment, and duties performed.
• If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible.
• The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages.
• We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX).
• We do not accept PDF portfolio files.
• Page margins should be 0.5 inches, and font styles must be legible.
• Consider using 14-point size font for titles and 10-point for the main text.
• We recommend using a font like Lato, if available.
• Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
• Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job?
• The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
• To ensure full credit for time worked regarding qualifications determinations your resume must include your work schedule.
• You are strongly encouraged to ensure your resume contains the number of hours worked per week and the specific dates of employment (i.e.,"40 hrs per week; 1/15/2020 - 1/14/2022" or "30 hrs per week; 1/15/2020 - Present").
• Veteran's Documents: If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG): In order to receive this preference, you must choose the Military Reserve and National Guard Technician eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation.
• Current Federal Employees: You must provide a SF-50 (most current Gen Adj or WGI actions are best), or other equivalent official "Notification of Personnel Action" (Note: Request for Personnel Action (SF-52) is NOT acceptable.) Your SF-50 must reflect Tenure (Block 24) and Position Occupied (Block 34).
• Please review the link for ICTAP, ALL PPP ELIGIBILITIES AND OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: Supporting Document.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility and qualifications for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

To verify the status of your application, log into your USAJOBS account (***), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:***

Additional information

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: DoDI 1400.25-V300. Tour of Duty: Flexible FLSA: Exempt Bargaining Unit: No If selected for an interview, you may be required to provide your last three performance appraisals to the panel.

Selectee may be required to serve a trial/probationary period. Financial Disclosure Required Military spouses working remotely are exempt from in-person work under the conditions explained by OPM's February 12, 2025 memorandum and the March 20, 2025 Frequently Asked Questions.