IT SPECIALIST (CUSTSPT/NETWORK)

About the role

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered.

There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

What you will do

• You will serve as a subject matter expert of the Customer Services Section, overseeing the planning and delivery of all customer support services, including installation, configuration, troubleshooting, and end-user training.
• You will manage and coordinate trouble tickets through a tiered structure, providing first and second-level technical support to diagnose and resolve system incidents, problems, and events to ensure high-quality, efficient service restoration.
• You will oversee the installation, operation, monitoring, and maintenance of IT equipment, networks, and assets, ensuring all information assurance controls are implemented and security requirements are met.
• You will advocate for and participate in the development of the enterprise Information Technology Management (ITSM) toolset and service catalog, implementing service improvement strategies.
• You will serve as an operational planner, assisting in the direction and control of detachment sections and supporting the defense of the Department of Defense Information Network by providing key advisory services on cyberspace operational issues.
• You will support the complete lifecycle of end-user IT assets, including hardware and software license management, planning for technical refreshes, and managing the procurement process for new and non-standard IT requirements.

Education

At a minimum, all CES employees in the Professional Work Category require a bachelor's degree or equivalent experience. Some groups in this category, however, may have a positive education requirement that cannot be replaced with experience, such as a requirement for a particular type or level of an academic degree.

How you will be evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered.

Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer.

You will be rated based on the information provided in your resume, along with your supporting documentation. If selected, you may be required to provide additional supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All qualification requirements must be met before being considered for any vacancies.

Documents you must provide

• A complete resume is required.
• Resumes are restricted to no more than 2 pages.
• Illegible/unreadable resumes will not be considered.
• Your resume must show relevant experience, job title, duties and accomplishments.
• Your resume must show complete information for each job entry to support minimum qualifications.
• The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience.
• TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume.
• Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials?
• Check the Conditions of Employment section above to see if any are required.
• If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
• Are you using education as a substitute for some or all of the experience requirement?
• Is there a basic education requirement for this position?
• Check the Education section above to see what is allowed and what is required.
• Any claims you make in your resume regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school.
• While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position.
• You may submit a copy your degree(s) if specific coursework does not have to be verified.
• Are you an active duty service member?
• Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command.
• The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
• Application documents, including supplemental ones, may be shared outside the Human Resources Office.
• Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates).
• You may redact this information before submitting; however, if selected, you must provide unredacted originals.

What to expect next

Qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. Our evaluation will be based on the information you provide.

You should expect that we will verify performance, suitability, and security information and take that information into account in making employment offers.

Additional information

This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f. Additional vacancies may be filled.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.

Policy information may be found at: *** Veteran's preference does not apply when selecting individuals under this specific hiring authority.

However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.

The Cyber Interagency Transfer Authority (CITA) permits movement of CES employees appointed under Section 1599f of Title 10 U.S.C. and excepted service employees appointed under Schedule A, Section 213.3106(b)(11) of Title 5 CFR, info cyber workforce positions in the competitive service and movement of competitive service employees into DoD Cyber Workforce positions within the Military Departments and Defense Agencies.

CES employment and placement actions will be consistent with equal employment opportunity principles, including part 1607 of title 29, Code of Federal Regulations.

The CES occupational structure aligns with the mission categories, work categories, and work levels to ensure positions are established and maintained to accomplish the DoD cyber mission, as prescribed in DoDD 8140.01. The CES occupational structure facilitates position classification procedures for aligning civilian cyber work to the appropriate pay band or grade range.

Through the occupational structure, the CES allows for work to be assigned and positions to be organized in a way that best accomplishes the mission, while upholding the merit principle of equal pay for work of equal value. In accordance with DoDI 1400.25, Volume 3005, Section 3.15, all employees newly appointed to a CES position will serve a 3-year probationary period.

Permanent and term employees currently serving in a probationary period in the competitive service or a probationary or trial period in the excepted service will complete the period as prescribed in their original conditions of employment in the new CES position if they transfer without a break in service or are promoted, demoted, or reassigned to a CES position.

CES employees assigned to a grade within a work level will be advanced between grades in that work level in accordance with procedures in Paragraph 3.9.f.(2) of DoDI 1400.25-V3006 and DoDI 1400.25-V3005.

PCS COSTS WILL NOT BE PAID