IT SPECIALIST (CUSTSPT)-TITLLE 32

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT)-TITLLE 32, Position Description Number PDD2526P02 and is part of the KY G6, National Guard.

What you will do

• As a IT SPECIALIST (CUSTSPT)-TITLLE 32, GS-2210-11, you will install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries.
• Provide incident information to the Incident Response (IR) Specialty.
• Provide Tier II support for end-user hardware failures.
• Re-image customer workstations and resolve complex problems.
• Detect damaged or lost files, optimize disk management, measure system performance, control system security, and extend system capabilities to support local requirements.
• Troubleshoot and repair IT systems and related components.
• Notify team leader of any significant trends in hardware/software implementation issues and any potential problems.
• Coordinate support actions with user, other IT personnel, and higher levels.
• Evaluate IT hardware and software used by activities.
• Install, test, and prepare performance reports and recommendations on equipment.
• Work with users to test and evaluate software packages.
• Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
• Support users with custom installation and maintenance of hardware and software.
• Document actions taken in the current work ticket tracking system and serve as a point of information for workstation operations.
• Receive, respond to, and ensure resolution of help center calls.
• Receive requests for resolution of hardware or software problems that may require in-depth research.
• Coordinate external vendor support for warranty repairs when applicable and ensure proper escort assigned while work is performed.
• Maintain awareness of current trends in information technology.
• Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
• Work directly with Property Book Officers to ensure assigned and transitional property is accounted for.
• Perform cyclic inventories as required by the Command Supply Discipline Program.
• Perform other duties as assigned.
• A more comprehensive detailed description of the position may be found in Position Description PDD2526P02 on file in the employing unit or in the Human Resources Office.
• Contact the KY HRO Staffing Section via email for additional information, ***.

Requirements

• You must maintain membership in the Kentucky National Guard.
• You must be assigned to a compatible military position.
• Wear of the military uniform.
• May be subject to furlough actions.
• May be required to successfully complete a trial period.
• Participation in direct deposit is mandatory.
• Must maintain a favorable adjudication of a T3 or equivalent investigation.
• Acceptance of a Federal position may terminate a military bonus.
• Acceptance of a Federal position will terminate Tricare Reserve Select (TRS) eligibility.
• This position is located on a tobacco free facility.
• This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968.
• An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
• Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II within 9 months of employment pending training seat availability.
• This position conducts information assurance functions.
• The incumbent shall comply with the requirements of the certification program and will be required to obtain and maintain certification.
• Certification requirements are outlined in DOD instruction 8570.01-M.
• Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework.
• Which establishes the Tasks, Skills, Knowledge and Abilities expected of this position.
• Must maintain Security+ Certification

Education

Substitution of Education for Specialized Experience: To qualify for GS-2210 Title 32 Excepted Service positions, on the basis of completed graduate education listed below. Ph.D. or equivalent -OR- 3 years of progressively higher level graduate education leading to such a degree All undergraduate or graduate education must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

To receive credit for education, you must provide OFFICIAL transcripts.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics)

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
• Other supporting documents: Security+ Certification If applicable: Official transcripts to validate education substitution

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (*** wfRegistration.aspx).