IT Specialist (CUSTSPT)

About the role

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in The Technology and Networks, Information Technology and Management, Digital Strategies and Engagement Department (DSE) New York.

National Museum of the American Indian (NMAI), Under Secretary of Museum and Culture, Smithsonian Institution (SI).

What you will do

• The IT Specialist (CUSTSPT) is responsible for providing IT Customer Support, audiovisual (AV), and multimedia systems support and serve as technical lead at the NMAI New York.
• In this position, you will: Provide advanced IT customer support for NMAI New York Staff by independently diagnosing and resolving complex or non-routine technical problems.
• Troubleshoot issues involving desktop and laptop hardware, operating systems, network connectivity, printers, mobile devices, teleconferencing platforms, and integrated audiovisual (AV) environments.
• Provide audiovisual and multimedia technical support for museum programs, public events, educational activities, film screenings, exhibitions, and internal meetings at NMAI New York.
• Plan and coordinate small to medium scale information technology (IT) and audiovisual (AV) projects for NMAI New York, including gallery technology upgrades, conference room and meeting space improvements, equipment refreshes, and deployment of new or replacement technologies.
• Maintain inventories of information technology (IT) and audiovisual (AV) equipment for NMAI New York and monitors equipment lifecycle status to support operational continuity and planning.

Requirements

• Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date.
• See the 'Required Documents' section for additional information.
• For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.

How you will be evaluated

Your application will be evaluated first for the basic qualifications described above.

The applications that meet the basic qualifications will be evaluated further against the following criteria: Knowledge of desktop and laptop hardware, operating systems, standard and specialized software, network connectivity, printers, mobile devices, teleconferencing platforms, and integrated networked audiovisual environments supporting galleries, public programs, and administrative functions.

Knowledge of audiovisual and multimedia systems, including projection, control systems, gallery interactives, digital signage, and kiosks, to plan, install, configure, modify, troubleshoot, and maintain networked systems used in exhibitions, educational activities, and public events.

Knowledge of IT and AV project coordination principles and methods sufficient to plan and execute small to medium scale projects, such as gallery technology upgrades, conference room improvements, equipment refreshes, and deployment of new technologies.

Knowledge of IT and AV asset management and lifecycle practices, including inventory tracking, configuration management, equipment replacement planning, and integration of lifecycle considerations into project planning and operational support.

Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience.

Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed. You may preview questions for this vacancy.

Documents you must provide

• Resume - Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder.
• Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period.
• It is your responsibility to ensure all information is submitted.
• Failure to include this information may result in disqualification for the position.
• For assistance with creating a resume, please click here.
• Current and former employees MUST submit a copy of their Standard Form (SF)-50, “Notice of Personnel Action,” that indicates proof of status and time-in-grade eligibility.
• The SF-50 must include your position title, series, grade, step, salary, type of service (competitive or excepted in block 34), and tenure (1 or 2 in block 24).
• Please provide a SF-50 that shows the length of time you have been in your current/highest grade level.
• Examples of appropriate SF50s include: Appointments, Reassignments, Within-grade/range increases or Promotion actions.
• NOTE: Pay adjustments and award SF-50s do not include the length of time in your current position, therefore, they are NOT acceptable SF-50's on their own.
• You may need to provide more than one SF-50.
• Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).
• Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify.
• If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.

Benefits

The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options. Please see Benefits at *** for a complete description.

Flexible Spending Accounts - *** Health Insurance - *** Leave - *** Life Insurance - *** Long Term Care Insurance - *** Retirement Program - ***

What to expect next

At the end of the application process you will be able to create and save a PDF file that contains your responses to the assessment questions. You may save this file as initial receipt of your application. After the job announcement closes, you will receive an email from the Smithsonian with confirmation of receipt.

The Smithsonian receives many applications for each job. Each application is reviewed carefully which may take a few weeks. We will send you an e-mail to update you as we go through phases of the application review process.

You may also check your application status by logging into *** and selecting the tab "My USAJOBS;" e-mailing ***; or by contacting the Office of Human Resources Representative listed. Additional Information: Tips on applying for Smithsonian jobs are available at *** The Smithsonian does not pay relocation expenses.

The Smithsonian Institution is an equal opportunity employer. Additional information can be found on our website at (***).

Additional information

This position is included in the bargaining unit. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability.

If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI).

By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 150 applications are received; whichever occurs first.

If the announcement closes on the date that 150 applications are received, all applications submitted by 11:59pm that day will be given consideration, including those in excess of 150.