IT SPECIALIST (CUSTSPT)

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D2182P01 and is part of the ME 101st Communications Squadron, National Guard.

What you will do

• This position is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing.
• This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification.
• This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants.
• The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations.
• The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.
• Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
• Plans, coordinates, installs, and continuously analyzes system design, hardware and software.
• Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
• Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.
• Performs system audits to assess security parameters and performance of IA controls within the network environment.
• Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants.
• Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
• Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
• Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems.
• Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service.
• Oversees and initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.
• Troubleshoots and diagnoses system failures to isolate source of problems.
• Provides customer technical assistance and support for all users.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Works with customers to ensure efficient operations which support each units' requirements.
• Assists in solving problems associated with delivery of hardware and software orders.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.
• Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.
• Identifies and documents system requirements for specific needs of customers.
• Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.
• Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment.
• Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds.
• Cooperates and works with unit personnel in planning and developing new or additional infrastructure/architecture capabilities.
• Identifies potential performance or capacity problems.
• Works with technical support personnel in resolving problems.

Education

If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): 1. Ability to modify Cisco voice and data systems, Motorola, Harris and Aruba wireless equipment, advise on and implement new technologies. 2.

Ability to effectively utilize wireless, voice, and network infrastructure performance measurement tools, perform system testing and diagnostics using analytical methods/practices. 3. Ability to utilize knowledge of wireless, voice and network infrastructure operational and performance characteristics to create written procedures/guides/practices for local use.

4. Knowledge of IT and communication systems integration, evaluation, security and project management principles/methods. 5.

Ability to communicate effectively both orally and in writing and maintain effective relationships.

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing: Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job.
• Federal jobs should include series and grade.
• Education, certifications or licensures.
• It is highly suggested that applicants address the General and Specialized Experience required of the position within their resume or on a separate document.
• All information provided during the application process will be verified.
• Failure to address all General and Specialized Experience requirements may result in non-selection for an interview.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).