IT SPECIALIST (CUSTSPT)

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT), Position Description Number D1615000 and is part of the ME DCSIM, National Guard.

What you will do

• This position is located in an information management organization.
• The purpose of this position is to manage the state's Information Management (IM) Resource Center.
• The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support information technology (IT) specialists with fielding help desk calls. --Manages all equipment and materials designated as IM "loaner" equipment.
• This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operational serviceability and equipment preparation checks, and performing routine equipment maintenance.
• Gives thorough operational instructions to each user of the loaner equipment.
• Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operational supplies. --Manages the IM self-service work center.
• This center includes operational computer work stations that are made available to users to use computer or video training materials (computer based training tapes), work on special projects with standard office automation software (word processing, graphical presentations, etc.), create computer graphics, scan materials, perform color printing, and create or reproduce non-copy righted video tapes.
• Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras.
• Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment.
• Assists users with technical problems. --Participates in the analysis of requests for new and modified applications.
• Determines equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests. --Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs.
• Required to diagnose and resolve problems in response to customer reported incidents.
• Researches and evaluates problems and provides feedback on problematic trends and patterns in customer related issues.
• Updates problem tracking and resolution databases.
• Provides customer training; and/or ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. --Updates the customer service database for all service requests.
• Receives, analyzes, and assigns control numbers to all incoming customer requests.
• Determines if equipment is covered by warranty or maintenance contract and processes accordingly.
• Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area.
• Follows up with the functional areas to ensure problems are resolved and requests are completed.
• Ensures continual contact and update of status with the user. --Performs other duties as assigned.

Education

If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): 1. Ability to manage all equipment and materials designated to be loaned for temporary mission accomplishment and may include items such as computers, printers, smartphones, projectors, DVD drives, MiFis, TVs, sound systems, etc. 2.

Skills for the use of all work center equipment to include, but not limited to computers, laptops, projectors, and smartphones, and MiFis. 3. Ability to maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment.

4. Ability to determine equipment demands and number and kind of requests received; data communications requests, telecommunications requests, visual information requests, and information services requests.

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing: Contact Information-your name and the best way to contact you.
• Relevant work experience-include the employer's name, job title, start and end dates (month/year), the number of hours worked per week and describe how you meet the required qualifications of the job.
• Federal jobs should include series and grade.
• Education, certifications or licensures.
• It is highly suggested that applicants address the General and Specialized Experience required of the position within their resume or on a separate document.
• All information provided during the application process will be verified.
• Failure to address all General and Specialized Experience requirements may result in non-selection for an interview.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).