IT SPECIALIST (CUSTOMER SUPPORT)

About the role

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2525P02 & D2526P02 and is part of the DE Department of Information Mgmt, National Guard.

What you will do

• This is a developmental position.
• The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01.
• The incumbent performs GS-2210-09 duties under closer than normal supervision.
• Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency.
• The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached.
• Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met.
• Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility.
• Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work.
• Performs other duties as assigned.
• This is a developmental position.
• The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01.
• The incumbent performs GS-2210-09 duties under closer than normal supervision.
• Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency.
• The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached.
• Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met.
• Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility.
• Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work.
• Performs other duties as assigned.

Education

There are no substitution of education for specialized experience at GS-09 or GS-11.

How you will be evaluated

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience.

If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Documents you must provide

• To apply for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing work schedule, hours worked per week, dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.) of employment and duties performed.
• Other supporting documents: Resume (Required), DNG 51-R (Required), SF-50 (if applicable), Transcripts & any other supporting documents for qualification purposes.
• Online Application: Questionnaire 4.
• Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts.
• You will not be considered for this vacancy if your resume is illegible/unreadable.
• Additional information on resume requirements can be located under "How To Apply".
• Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
• Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notification of Personnel Action.
• Promotion Consideration: If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one-year time-in-grade requirements.
• You will need to provide additional SF-50s which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-Grade, Grade/Range Increases, and SF-50s with an effective date more than one year old).
• OPTIONAL DOCUMENTS: Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable.
• Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
• Note: Applicant must not submit award Notification of Personnel Actions (SF50s).

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).