IT Network Specialist (HelpDesk/CustSupport)

About the role

Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!

What you will do

• The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges.
• The role of Help Desk Support is to provide the first line of support to end users on a variety of issues.
• The incumbent provides systems administration support on workstations and servers.
• The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software.
• Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.
• Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.
• Performs other related duties as assigned.

Requirements

• Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378.
• Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position.
• Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.

Education

Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

How you will be evaluated

Your resume/application must demonstrate the required experience/education. Your resume or application must clearly demonstrate the required experience and/or education.

Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment.

Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.

Documents you must provide

• Resume Most recent performance appraisal if current Federal or NAF employee.
• See 'How to Apply' for instructions.

Benefits

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

Paid Annual and Sick Leave Holiday Pay Medical/Dental/Vision Insurance Flexible/Dependent Spending Account Pension Plan 401k Savings Plan Life Insurance Short Term/Long Term Disability Tuition Assistance Paid Parental Leave

What to expect next

Once you submit your application, we will assess your application and experience, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.

Additional information

This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.