IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

About the role

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the PROFESSIONAL Work Category at the FULL PERFORMANCE Work Level within the CES Occupational Structure.

It is located in the DISA - Global Service Desk Division- DISA - IT6 / Global Service Desk Division.

What you will do

• Serves as a technical analyst and primary customer liaison.
• Resolves problems involving integration or configuration issues of a wide variety of applications and desktop configurations.
• Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
• Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database.
• Applies information security/information assurance policies, principles, and practices in the delivery of customer services.

Education

GG-07 (2-grade interval) Substitution of Education for Experience: One full year of graduate level education or Superior Academic Achievement (S.A.A.) at the bachelor's level in computer science, engineering, information systems management, mathematics, operations research, statistics, or technology management may be substituted to meet the qualifying experience requirement.

If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

GG-9 Substitution of Education for Experience: Two full years of progressively higher level graduate education leading to such a dree in an IT-related discipline, Master's degree or equivalent graduate degree, may be substituted to meet the qualifying experience requirement.

If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply. GG-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in an IT-related discipline may be substituted to meet the qualifying experience requirement.

If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply. There is no substitution of education for the qualifying experience at the GG-12 grade level. Qualification must be based on qualifying experience.

To be creditable, education must have been obtained in an accredited college or university.

You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

How you will be evaluated

Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. Referrals will be issued based on self-rating results and a qualifications review will be conducted at the time of selection.

If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

The competencies required for success in this position include: Technical Competence Customer Service Leadership Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer.

If you believe you were asked about your criminal history improperly, contact the agency @ ***

Documents you must provide

• THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT.
• NOT ALL DOCUMENTS WILL APPLY.
• Resume: A two-page maximum resume is required.
• Applicant guidance on the two page resume requirement may be found at *** .
• Learn more about the new resume requirements Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
• Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts.
• The absence of this information will result in an ineligible rating.
• SF-50 - Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type.
• Failure to provide this document may result in disqualification.
• Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received.
• For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military.
• Veterans with a service-connected disability must also submit a VA letter dated 1991 or later.
• DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." Military Spouse Preference (MSP) Eligible: MSP applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
• You must include a completed copy of the MSP PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.
• To download the checklist, select "Save" or "Save As" instead of "Open." Save the document to your device then open it as a PDF.
• Once the form is opened, select "Enable All Features" and the form will populate so that it can be completed. *** Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified.
• You must include a completed copy of the MR and NG Technician PPP Self-Certification Checklist to verify your eligibility for MR and NG Technician preference.
• Click here to obtain a copy of the MR and NGTechnician PPP Self-Certification Checklist.
• Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified.
• You must include a completed copy of the MR and NR Technician Disability PPP Self-Certification Checklist to verify your eligibility for MG and NG Technician Disability preference.
• Click here to obtain a copy of the MR and NG Technician Disability PPP Self-Certification Checklist.
• Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified.
• You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference.
• Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
• Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 01/18/2027.
• WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 01/18/2027, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration.
• To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information.
• The Details page will display the status of your application.
• It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate.
• HR will not modify answers submitted by an applicant.

Benefits

Applicant lists will be pulled and referred to Hiring Managers at designated intervals after the opening date: Cut-off 1: October 27, 2026 (7 Days) Cut-off 2: November 3, 2026 (14 Days) Cut-off 3: November 19, 2026 (30 Days) Cut-off 4: December 19, 2026 (60 Days) Cut-off 5: January 18, 2027 (90 Days)

What to expect next

Once the complete application package is received you will receive an acknowledgement email that your submission was successful. The content of your application package will be used to assess your qualifications for the job, and to determine whether you will be referred to the hiring manager for further consideration and possible interviews.

We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. (317) ***

Additional information

This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system.

If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. A three year trial period may be required if you have not previously completed a trial or probationary period in the excepted or competitive service.

You may be required to serve a 3-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. We may use this announcement to fill additional vacancies within 90 days of the closing date. Moving costs MAY be paid.

The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. Recruitment, relocation, or retention incentives MAY be authorized.

The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003.

The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.

Because this position is in the Cyber Excepted Service, Veterans' Preference will be applied to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement." If you are a veteran claiming veteran's preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only. For more information on the Cyber Excepted Service Personnel System, click here.

For more information on veterans' preference, click here. For more information regarding qualifications requirements, click here. All applicants are encouraged to apply electronically.

If you are unable to apply on-line, you may contact *** for assistance.