IT SPEC (NETWORK/CUSTSPT)

About the role

Opened Area(s) of Consideration: 1, 2, 3 DEFINITION OF AREA(S) OF CONSIDERATION: Area 1 - AKNG Permanent or Indefinite technicians. Area 2 - All AKNG members. Area 3 - All other current military members who are eligible to join the Alaska Air National Guard.

PDCN: D2180P01 / D2181P01 MPCN: 889707 Selecting Supervisor: James G. Meyer

What you will do

• GS-09 - Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards.
• Identifies and resolves complex network related problems occurring within the assigned area of responsibility.
• Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously.
• Troubleshoots hardware, software, and LAN/Client operating system problems.
• Evaluates workstations for appropriate type of hardware and software to ensure system interoperability.
• Installs associated peripheral hardware in workstations.
• Formats hard drive file systems using current industry standards and allocates file names using proper naming conventions.
• Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems.
• Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms.
• Installs network hubs, switches and client workstations.
• Optimizes and fine tunes performance and troubleshoots common to complex client system problems.
• Resolves connectivity and interoperability conflicts between network components.
• Provides real time monitoring of critical command and control mission related systems within Wing, GSU, and tenant organizations for information technology production control.
• Analyzes and resolves complex problems and trends.
• Records and reports IT incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution.
• Analyzes data to determine trends in use or performance that could lead to future problems.
• Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.
• Provides customer support, assistance, training, and orientation to Wing, GSU, and tenants.
• Provides technical assistance to current and potential users and proactively interacts with users to ensure proper operation and security of computer systems, hardware, and software.
• Performs other duties as assigned.
• GS-11 - Administers the base Local Area Network (LAN).
• Implements new network operating systems hardware and software and develops base wide network operating procedures.
• Analyzes LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation of LANs to include classified and unclassified networks.
• Coordinates LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity.
• Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings.
• Identifies and documents network requirements for specific needs of customers.
• Determines if the facility environment can provide for network system requirements, and if infrastructure is in place to support the system.
• Plans for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs.
• Analyzes LAN utilization statistics, performance measures, and system profiles to ensure network robustness in serving the business needs of the installation.
• Forecasts future needs and prepares recommendations, justifications, and specifications for LAN equipment.
• Determines when improvements in networking capability are needed and makes detailed technical recommendations to the senior system specialist.
• Maintains required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996 in order to ensure the rigorous application of information security and assurance policies in the delivery of network services.
• Serves as a network security administrator for a large number of users on the installation.
• Performs other duties as assigned.

How you will be evaluated

Once the application process is complete, a review of your application/resume will be made to determine your Area of Consideration (AOC) and to ensure you meet the basic eligibility and minimum job requirements. Your initial rating will be based on your responses to the questionnaire in this document.

This process measures the degree to which your background matches the knowledge, skills and abilities required for this position. Your final rating will be based on our evaluation of your responses, as verified through a review of your resume and other supporting documents.

If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility and rating.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Information Technology Configuration Management, Oral Communication, and Technical Competence

Documents you must provide

• To determine your qualifications for this position, you must submit a complete Application Package which includes: 1.
• Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
• This is accomplished by submitting the application.
• There is nothing that needs to be attached to this application to meet this requirement.
• Any additional documentation you wish to submit for consideration Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process.
• We recommend using the resume building within USAJOBS.
• Please log into USAJOBS, go to your "Documents", make sure you're in the "Resumes" section and select the "Upload or build resume" button, then click on "Build resume".
• Please be sure to include all of the following information in your resume: Job Information: - Vacancy Identification Number, title, grade and location for which you are applying.
• Personal Information: - Full name, mailing address (with zip code) and day/evening telephone numbers (with area code). - Country of Citizenship. - If ever employed by the Federal Government, please show the highest Federal civilian grade held, job series, and dates of employment in grade.
• Education: - High School name, city, state and zip code, date of diploma or GED. - Colleges and/or Universities attended, city, state and zip code. - Major field(s) of study. - Type and year of degree(s) received.
• If no degree received, show total credit hours received in semester or quarter hours.
• Work Experience for each paid or non-paid position held related to the job for which you are applying (do not provide copies of job descriptions): - Job title. - Duties and accomplishments. - Number of hours per week. - Employer's name and address. - Supervisor's name and phone number. - Indicate if your current supervisor may be contacted. - Starting and ending dates of employment (month and year). - Salary.
• Other Qualifications: - Job-related training courses (title and year). - Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.) - Job related certificates and licenses. - Job-related honors, awards, and special accomplishments.
• (e.g., publications, memberships in professional or honor societies, leadership activities, public speaking, performance awards, etc.) Do not send copies of documents unless specifically requested.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Referral to the hiring official will be IAW our agency Merit Promotion Plan and current Labor agreement. Qualified applicants may be further evaluated by a ranking panel. Referred candidates will be further evaluated and interviewed by a selection panel.

Additional information

- **OPEN UNTIL FILLED: ** This is an Open Until Filled (OUF) announcement. The closing dates will occur every 30 days from the opening date. Every 30 days, a certificate of eligible applicants will be issued to the selecting supervisor until the position is filled. - THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS.

THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION.

CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M - INDEFINITE: AKNG permanent technician will retain their permanent status if selected for this position, and may be promoted, reassigned or changed to lower grade if selected for this position, and will be required to return to their permanent position unless action is made on a permanent basis.

Permanent authorization may not cross service boundaries, or funding categories, (i.e., ARNG to ANG, or 176th WG to 168th WG). Indefinite employees may be separated with a 30 days' notice. Indefinite employees may be converted to permanent without further competition. -The duties and responsibilities of your job may significantly impact the environment.

You are responsible to maintain awareness of your environmental responsibilities as dictated by legal and regulatory requirements, your organization, and its changing mission. - If you are a current Federal employee or former Federal employee, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50.

You may submit your most recent performance appraisal. - The National Guard is exempt from the Veterans Preference Act.

Submission of a copy of your DD-214 is not required unless you are hired for technician position. - If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. - Cost of Living Allowance (COLA): Entitled to 1.69% COLA in addition to base salary, subject to change. - Direct Deposit Program: If selected for technician position with the Alaska National Guard, you will be required to participate in the Direct Deposit Program.

(Salary will be automatically deposited to bank/credit union account). - Military Bonuses And Student Loan Repayment Program: If you are selected for this position, you should always check with your servicing incentive manager (AKARNG - J1 or AKANG - Retention Office) to verify how accepting this position will affect your entitlement prior to considering an offer of employment.