Information Technology Specialist

About the role

This position is located in the DEA, Operation Support Division, Aviation Division. This position(s) primary purpose is to support full functionality of IT networks and work to ensure the Aviation Division's ability to respond to mission requirements through the optimal application of IT systems and services.

What you will do

• Serves as the technical expert affecting IT systems Evaluates contractors and coordinates contract administration activities for long term, extensive software and technical service contracts Resolves problems of the server, network devices, storage, equipment, and support IT systems of all end users by monitoring and troubleshooting.
• Works with users to refine functional requirements, translate functional requirements to design specifications, and determine best approaches for implementation within the technical environment Assists in the identification, prioritizing and coordination of contractor efforts, using AGILE processes for software systems enhancement and development

Education

Education requirements do not apply to this vacancy announcement.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

To preview the application questionnaire, click the following link: *** The assessment questionnaire includes four short, free-response essay questions which provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)).

While your responses are not required and will not be scored, we encourage you to thoughtfully address each question in 200-words or less. You will be asked to certify that you are using your own words and have not used a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application.

All qualified Non-Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be well qualified for the position to receive consideration for selection priority.

Candidates are considered well qualified if their knowledge, skills, and abilities (KSAs) exceed the minimum qualifications described in the announcement.

Documents you must provide

• All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
• Resume - must be no more than two pages in length; resumes exceeding two pages will be removed from consideration.
• Resume should include applicants' name, email address, phone number, relevant work/volunteer experience, education and training.
• Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full-time), the number of hours per week worked/volunteered, job title and description of duties performed.
• Education/Certification/Licensure when relevant or required for position.
• See Guidance for Applicants on 2-Page Resume and visit the USAJOBS Help Center for more information.
• Transcripts, if applicable and you are qualifying based on education.
• See the Qualification and Education sections of this announcement for more information.
• If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
• SF-50 (Notification of Personnel Action): SF-50(s) must show the effective date, position title, series, grade, salary, tenure, competitive status, position occupied, full promotion potential, and name of agency.
• Multiple SF-50s may be needed to show all required information.
• Award SF-50s often do not show the required information.
• To verify the time in grade requirement, applicants must submit a SF-50 verifying the highest grade held for at least 52 weeks.
• Examples include, promotions with an effective date greater than one year, within grade increases demonstrating the highest grade held for at least 52 weeks or appointments/conversion of appointments with an effective date greater than one year.
• Career Transition Assistance Program documentation, if applicable.
• (e.g., reduction-in-force (RIF) separation notice, RIF separation SF-50 personnel action, certification of expected separation, etc.), most recent Performance Rating and more recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
• Other Qualification documents (e.g. certificates, certifications, etc.), if applicable.
• See the Qualification section of this announcement for more information.

What to expect next

Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted. We will notify you by email the outcome after each of these steps has been completed.

Your application status will be updated up to four times during the following hiring phases: After applications are received. After applications are assessed to determine qualifications. After candidates are referred to the hiring manager.

If selected, candidates may receive additional notifications regarding the next steps in the hiring process. Your status will also be updated on your USAJOBS account throughout the process.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If an applicant is currently, or has been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, applicants must disclose this information to the Human Resources Office listed in this announcement. Multiple positions may be filled from this announcement.

If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions.

Relocation Incentives may be considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available.