Human Resources Specialist (User Support)

About the role

As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management.

If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services

What you will do

• Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements.
• Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities.
• Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users.
• Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback.
• Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support.
• Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements.
• Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.

Requirements

• Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is not eligible for inclusion in a bargaining unit

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: These programs apply to Office of Personnel Management (OPM) employees who meet the definition of surplus or displaced from a position in the competitive service.

To receive selection priority for this position, you must: 1) meet CTAP eligibility criteria; 2) be rated well-qualified for the position (obtain a score of 85 or higher on assessments); and 3) submit the appropriate documentation to support your CTAP eligibility.

For more information: *** Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Documents you must provide

• Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience.
• Your resume must show complete information for each job entry to support minimum qualifications.
• Only the first 2 pages of the resume/application will be used to verify minimum qualifications.
• Please be sure to include specific dates of employment and work schedule(s).
• Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, sex, religious affiliation, etc. Encrypted and digitally signed documents Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are in a competitive service and the highest grade or promotion potential held.
• Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
• Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, optional.
• CTAP Reduction-In-Force documentation, if applicable.
• Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.

What to expect next

Once referred, you may be asked to complete a structured interview, written demonstration, and/or fit interview. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period. Once your online application is submitted you will receive a confirmation notification by email.

Your application will be evaluated. You will receive another notification about the status of your application. We expect to make a job offer within 40 days after the closing date of the announcement.

After making a tentative job offer, we will conduct a suitability/security background investigation.

An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment.

If you believe you were asked about your criminal history improperly, contact the agency or visit ***

Additional information

Relocation expenses will not be paid. Current OPM employees may qualify as an exception. This job opportunity announcement may be used to fill additional similar vacancies across OPM.

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: *** If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.