Human Resources Specialist (Processing)

About the role

View Common Definitions of terms found in this announcement. Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas; Washington, District of Columbia. These are non-bargaining unit position.

What you will do

• This position is located within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Processing Unit.
• The primary purpose of this position is to serve as a Human Resources (HR) Specialist, providing the full range of personnel action processing services.
• The position provides guidance and assistance to employees and managers within DHS with personnel actions and processes and HR regulations and procedures.
• The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment.
• Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time.
• As a Human Resources Specialist (Processing), at the full performance level, you will perform the following duties: Performing quality control, review, and certification of various personnel processing actions.
• Facilitating clear and effective communication and coordination across all management levels involved in Human Resource actions.
• Providing guidance and training to Human Resources Assistants on processing tasks.
• Reviewing customer inquiries and issue appropriate guidance.
• Analyzing processing issues and providing appropriate solutions.
• To meet agency needs, this position will be filled under a time-limited appointment, of more than one year but not-to-exceed (NTE) 3 Years based on management approval which will be determined by their review of workload requirements and available funding.
• This is not a permanent appointment and does not allow for conversion to a permanent competitive service.
• Note: One or more positions may be filled using this vacancy announcement.
• Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• Salary: The salary range indicated in this announcement reflects the lowest and highest potential salaries for this position.
• The actual salary range will be based on the applicable locality pay for the selected duty location.
• General Schedule locality pay tables may be found under Salaries & Wages.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In order to be considered for this position, you must complete all required steps in the process.

In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy.

For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). Staffing Policy View information on veterans' preference.

Federal Career Transition Assistance Plan (CTAP/RPL/ICTAP) Eligibles: If you have never worked for the federal government, you are not eligible for consideration as a CTAP, RPL, ICTAP candidate. Visit the OPM website for information on eligibility and how to apply as a CTAP, RPL, or ICTAP candidate.

To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements, specialized experience, all selective factors, and be placed in the well qualified category for this position. In addition, you must submit the supporting documents listed under the required documents section of this job announcement.

Documents you must provide

• 2-Page Resume showing relevant experience, education and training.
• Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor.
• Limit your resume to no more than two pages.
• The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• In describing your experience on your resume, please be clear and specific.
• We will not make assumption regarding your experience.
• Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
• (for more information, see the How do I write a resume for a federal Job-Two-Page Resume Limit).
• Are you qualifying based on education?
• Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
• Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States.
• For example, specific courses accepted for college-level credit by an accredited U.S. college or university, or foreign education evaluated by an organization recognized for accreditation by the Department of Education as education equivalent to that gained in an accredited U.S. college or university.
• It is your responsibility to provide such evidence with your application.
• See Recognition of Foreign Qualifications for more information.
• Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form.
• Those applying for 10-Point preference must fill out the SF-15 and provide documentation that demonstrates preference eligibility.
• If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification.
• This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
• View more veterans' information.
• Are you claiming special priority selection rights under the Interagency Career Transition Plan (ICTAP)?
• If so, submit a copy of your agency notice, a copy of your most recent performance rating, and a copy of your most recent Notification of Personnel Action (SF-50) noting your current position, grade level, and duty location.
• Are you a current or former federal employee?
• Submit a copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current grade; your highest grade held; your current promotion potential and proof of permanent appointment if applying based on an interchange agreement.
• Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee?
• Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title, type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee), agency and beginning and ending dates of appointment.
• Failure to submit required documents will result in disqualification for this vacancy.

Benefits

Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act.

Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Servicing Human Resources Office POC listed at the bottom of this announcement.

What to expect next

Once you submit your application, we will assess your experience and training, identify the minimally qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring.

These authorities are subject to change.

Additional information

This announcement is to create an inventory of qualified applicants. The first 100 applicants will receive first consideration. Additional applicants, beyond the first 100, may be considered, upon management 's request.

Due to high volume of applicants, not all applicants will be considered. This position is at the full performance level. E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities. Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy.

To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation for High Risk/Public Trust as a condition of placement into this position.

This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (***) A student loan repayment incentive may be available, in which case a service agreement will be required.