HR Specialist

About the role

As a HR Specialist with the US Office of Personnel Management, Human Resources Solutions, Federal Systems Center, you will support HR information systems through customer engagement, help desk services, system implementation and change management.

You will assist customers with system requirements, testing, training, process improvements, project activities, and resolution of system issues.

What you will do

• Provides customer and help desk support for HR information systems by responding to system questions, resolving issues, routing requests, and monitoring ticket trends.
• Works with customers to identify business needs, gather system requirements, document enhancement requests, and support improvements to automated HR processes.
• Supports implementation projects by assisting with project plans, system configurations, milestones, resources, customer requirements, and project status activities.
• Conducts system acceptance testing and evaluates system functionality, reporting data, and user feedback to identify potential system or process improvements.
• Develops user guides, job aids, communications, and training materials and provides system training to administrators, HR staff, employees, and other users.
• Advises and assists customers with system functionality, business processes, implementation activities, and adoption of automated HR processes.

Requirements

• Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment, if required You will be required to report to an OPM assigned office.
• This position is eligible for inclusion in the bargaining unit. if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32.
• (BU Code - 2286) if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

All qualified Non-Competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration.

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed.

To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position (obtain a score of 85 or higher on assessments); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: ***

Documents you must provide

• Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience.
• Your resume must show complete information for each job entry to support minimum qualifications.
• Only the first 2 pages of the resume/application will be used to verify minimum qualifications.
• Please be sure to include specific dates of employment and work schedule(s).
• Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, sex, religious affiliation, etc. Encrypted and digitally signed documents Other supporting documents: Cover Letter, optional College Transcript(s), if qualifying based on education Most recent Performance Appraisal, optional Your most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action if applying as a current or former Federal / OPM Employee showing you are/were in the competitive service and the highest grade or promotion potential held, required if applying as a current or former Federal / OPM employee.
• Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
• Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
• Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C.
• 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
• Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days.
• Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state, or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u).
• Certain Family Members Eligible under E.O.
• 12721: Your most recent non-award SF-50 and performance appraisal.
• Certain Military Spouses Eligible under E.O.
• 13832: Permanent Change of Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
• Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each interchange agreement.
• Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.

Once referred, you may be asked to complete a structured interview, written demonstration, and/or final interview. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period. We expect to make a job offer within 40 days after the closing date of the announcement.

After making a tentative job offer, we will conduct a suitability/security background investigation.

An agency may not request, orally, in writing, or electronically through the USA Jobs website or other electronic means, that an applicant for appointment for a position in the civil service disclose criminal history record information before the appointing agency extends a conditional offer of employment.

If you believe you were asked about your criminal history improperly, contact the agency or visit ***

Additional information

Relocation assistance and/or incentives may be offered at the discretion of the supervisor. If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement. This job opportunity announcement may be used to fill additional similar vacancies across OPM.

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.

Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Males born after 12-31-59 must be registered or exempt from Selective Service (see ***) Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application.

Requests for RA for the USA Hire Competency-Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency-Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement.

To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: *** As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.