Human Resources Specialist (Employee Benefits)

About the role

Are you passionate about helping others navigate important career and life decisions? Are you a highly motivated Human Resources professional with a background in Employee Benefits, who thrives in a fast-paced, and energetic environment?

If so, we are searching for someone like you to fill a position located in the Office of the Director (OD), Office of Human Resources, (OHR), Workforce Relations Division (WRD), Retirement and Employee Benefits Branch (REBB).

What you will do

• Assist in administering benefits and retirement programs.
• Work with employees, annuitants, and family members of deceased employees on benefits and retirement program situations, such as when combining federal service that has been credited under various and dissimilar programs.
• Provide information necessary to help employees of the organization make irrevocable decisions and to garner the maximum gains from the available benefits.
• Interpret and prepare informative material for employees on new, changed, and pending policy, and outlines the impact on existing benefits program entitlements.
• Counsel or advise individual employees on sensitive or serious problems related to health or life insurance coverage.

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer.

Click here for information on Foreign Education.

How you will be evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Accountability Administration & Management Decision Making Information Management Interpersonal Skills Planning & Evaluating Problem Solving Team Work Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration.

To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP), you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least 80 points on the assessment(s) and meet all eligibility, physical, medical, suitability, and all other requirements.

Documents you must provide

• Your resume must clearly demonstrate, in two pages or less, how your skills and experiences align with the "Qualifications" section and support your questionnaire responses.
• While cover letters provided with your application will be shared with hiring officials, they will not be used for initial qualification determinations.
• We cannot assume required experience based on your work or academic history.
• If your resume exceeds two pages, only the first two will be reviewed.
• Use a legible font such as Lato, Calibri, Helvetica, or Arial, with 0.5-inch margins.
• Suggested formatting: 14-point for titles and 10-point for body text.
• You may use the USAJOBS Resume Builder or upload your own resume.
• If uploading, ensure it includes all required information and is organized so we can match the following to each position: Job title Employer name Employment dates (MM/DD/YYYY) Hours worked per week (full-time assumed; part-time prorated) Detailed duties, accomplishments, skills, responsibilities, and supervisory details (if applicable) Series and grade or equivalent (for federal positions) If the position has an education requirement or you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study.
• If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume.
• Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter.
• We will not access web pages linked on your resume or cover letter to determine your qualifications.
• For resume writing guidance, please visit the following resources: NIH Help Applying, USAJOBS Resource Center, and the USAJOBS Resume Guidance If the position has an education requirement or you are qualifying on the basis of education, you need to list your education history including the type of degree and your major of study.
• APPLICATION QUESTIONNAIRE: You must submit a completed application questionnaire.
• ELIGIBILITY DOCUMENTATION: To be considered eligible, you must submit the following documentation, if applicable to you AND respond accordingly to the associated question on the online questionnaire.
• If you do not provide the required information, we will assume you are not eligible or you do not wish to be considered for any preference or eligibility.
• SF-50 - A copy of your most recent competitive career or career conditional SF-50 that shows the effective date of your latest position and the full performance level.
• You may obtain a copy of your SF-50 from your eOPF.
• Visit our site on the Career Transition Assistance Program (CTAP) for more information on eligibility and required documentation.
• Please do not submit any other supplementary documentation that is not requested of you.
• To protect your personal information, we will only send your resume and cover letter to the selecting official or hiring manager.

What to expect next

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended. Once you submit your application package, you will receive an acknowledgement email. You will be notified of the status of your applications via email.

In addition, you can track the progress of your application package through your USAJOBS account. At the discretion of the agency, you may be contacted via phone or email for an interview or to provide additional information up to several months from the closing date of the announcement. Please ensure you have provided accurate contact information.

To remain in consideration, you must respond in a timely manner to our correspondence and requests for documentation or information throughout the hiring process.

Additional information

This position is designated as a "non-emergency/teleworker" position and the selected candidate will be considered a "non- emergency/teleworker" employee. In the event of a closure, you must be available to telework or request leave.

Military Spouses selected from this announcement will remain in their current duty location (i.e., the official duty station of the military service member) Based on your appointment, a one or two-year trial/probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period.

PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps should apply online to this announcement to receive consideration. We may make additional selections for similar positions across the National Institutes of Health within the local commuting area(s) identified in this vacancy announcement.

By applying, you agree to have your application shared with any interested selecting official(s) at NIH. Clearance of CTAP will be applied for similar positions across NIH. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify).

E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus.

Must be able to perform the essential duties of the position, with or without reasonable accommodation.

Visit Help Applying for helpful information on the application process. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Information Veterans' Preference only applies to Schedule A (disability appointment), HHS Reemployment Priority List (RPL) Eligibles, HHS Priority Reemployment List (PRL) Eligibles, and Veterans Recruitment Appointments (if applicable).