Housekeeping Shift Manager, NF-03

About the role

Serves as a Housekeeping Shift Manager in the Housekeeping Department of the Hale Koa Hotel. 2026 Cost of Living Allowance (COLA) for Honolulu, HI is 8.64%. Position open until filled; first cutoff date is May 28, 2026.

Additional lists may be requested by the hiring manager after that date. Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

What you will do

• Serves as a shift management in a housekeeping and laundry operation of an Armed Forces Recreation Center (AFRC) resort that includes providing administrative and management support for other resort operations where the paramount responsibility is the day-to-day management of operations and supervision of unionized staff for the provision of services to hotel guests and patrons.
• Serves as a shift manager in charge of a specific shift operation and coordinates the carrying out of laundry and housekeeping functions to ensure the smooth and efficient operation of the department.
• Plans and schedules completion of work according to priorities and deadlines.
• Prepares and maintains daily operational records and reports.
• Ensures that lost and found policies and procedures are followed.
• Assist in the supervision and conduct of inventories, including the preparation of inventory records.
• Conducts inspections of rooms and surrounding areas to determine maintenance or repair work required, and that cleanliness and condition and inventory of furnishings in accordance with established standards on a daily basis.
• Completes inspection checklist, and monitors proper care and use of equipment and supplies.
• Interacts with guests to resolve room discrepancies and concerns, determines resolution according to policy and practice, and follows-up.
• Exercises tact and diplomacy when dealing with sensitive or privacy concerns.
• Performs supervisory functions such as approving or disapproving leave, rating, disciplining, and/or providing recognition for performance.
• Enforces proper grooming standards, conduct and cleanliness standards of the staff.
• Follows emergency procedures to respond and direct housekeeping staff and guests.
• Performs administrative functions such as preparing purchase requests.

How you will be evaluated

Your Application Matters: How We Will Review It We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire. We will consider your responses to our application questionnaire.

If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation. Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities: NAF Preference 1 Spouse Employment Preference (SEP) NAF Preference 2 Involuntarily Separated From the Military (ISMP) NAF Priority Consideration 1 Business Based Action (BBA) NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE) NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents) Tip: Be sure to review each eligibility carefully and provide the required documentation.

Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Documents you must provide

• Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
• Your resume must be 5 megabytes (MB) or less.
• We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
• (***) Please do not include photographs, personal images or other inappropriate content in your application materials.
• Expedite Your Hiring To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
• Required Documents Required documents may vary based on the requirements for the position.
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Other Accepted Documents Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service DA Form 3433; DA Form 3434; Spouse's Orders; Marriage Certificate PCS Orders Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action

Benefits

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission.

We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement.

As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays.

NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below.

What to expect next

Our Next Steps to Review Your Application and Keep You Informed Application Review Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.

If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements. Keeping You Informed If you provided an email address, you'll receive a confirmation email letting you know we've received your application.

As your application moves through the hiring process, we'll send you updates and notifications via email. Processing times may vary, but we'll do our best to keep you informed every step of the way.

Your Next Steps to stay on Top of Your Application Check Your Contact Information If your contact information changes after the job announcement closes, let us know as soon as possible. Ensure You Receive Updates Double-check that your email address is accurate and that your inbox can receive messages from us.

Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application. 3. Sign Up for Text Alerts Want to stay ahead in the hiring process?

In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete. We're excited about your interest in this position and look forward to reviewing your application!

Additional information

Area of Consideration: This job is open to candidates who live in this commuting area (the Island of Oahu). If determined that area of consideration is to be expanded, all candidates will be considered. If you reside outside of the local commuting area, relocation costs will be at your expense.

PCS Costs: Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest. Allowances and Differentials: This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Discover Your Path to Success! Before you apply, take a moment to explore our Applicant Information Kit - Your go-to guide for understanding our hiring process and making your application stand out. Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.

Click here to view the kit or copy and paste this link into your browser: *** Additional Information: Additional referrals from this announcement may occur for up to 90 days after the closing date.

Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See *** for details.