Health Technician

About the role

This position, located in Nursing Service, at the VHA Salt Lake City Healthcare System. The primary purpose for the Health Technician is to deliver a broad array of services throughout the medical center, and its various locations that provide inpatient or outpatient care.

Incumbent is responsible for customer service, transport of patients and medical specimens, assisting in non-technical services on inpatient medical units, and outpatient clinics throughout the SLC VA Medical Center.

What you will do

• Provides customer service, directing Veterans, families, and other visitors to the appropriate areas of the hospital.
• Educates, role models, and assists inpatients/residents and families in adhering to infection control principles throughout the facility.
• Maintains general cleanliness of the waiting and sitting areas, including wheelchairs in and around lobby, inpatient and outpatient areas.
• Transports patients via wheelchair or gurney, and or accompanies ambulatory patients who need assistance, to various areas within the hospital including, clinics, diagnostic areas, and treatment areas.
• The incumbent observes patients continually while in the process of transporting.
• Utilizes appropriate assistive devices to promote safety of patients and personnel.
• Ensures all devices are in good repair, sanitized, and functional prior to use.
• Maintains competency in safe patient handling and mobility to include hover mat and lifting devices.
• Provides transport/escort services in a non-judgmental, non-discriminatory manner, respecting the values and beliefs of members of all cultures.
• Recognizes personal ethical issues and respects the values and beliefs of others while providing patient care.
• Explains to patient where they are being taken and why (i.e., Xray, MRI, Angio, etc.).
• Carefully observes patients who are on IV's or oxygen and reports this to nurse at destination.
• This includes observing oxygen tanks and replacing them with new tanks when they run low and observing IV's during transport and verbally reporting low IV's to nursing staff.
• The incumbent must know how to visually determine if the IV has become unattached from the patient, or if the IV bags are empty.
• Notes and reports any changes in the conditions, behaviors, or demeanor of the patients to the appropriate personnel, or charge nurse, or staff nurse to which the patient is assigned.
• Recognizes signs of serious distress and emergently notifies clinical staff or proceeds directly to the emergency room.
• Transports records and printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy.
• Protects the data from unauthorized release or from loss or alteration.
• Transports lab specimens in a timely manner and maintains a daily log of all transportation runs.
• Performs all transportation duties after hours including the weekends.
• This involves assuming the responsibility of the Transportation Coordinator, responsible to answer calls from the transportation line and make assignments by prioritizing duties and tasks, patient needs, and considers deadlines and objectives.
• Recognizes problematic situations or incidents and reports up the chain of command.
• Strip linens from bed and clean discharged patient rooms.
• Includes, cleaning bed rails, over bed table, beside stand, patient chair, call light, vital signs machine, removing trash from beside tables, and other requirements necessary to prepare a clean unit for a patient.
• Wipe down IV poles, and other medical equipment.
• Other non-technical duties as needed.
• Prepare rooms of admitting patients on inpatient units, with blood pressure cuffs, scale, and other items as requested by nurse or charge nurse.
• Lowers bed to lowest level.
• Provide transport services as needed ensuring theses tasks are recorded on the daily log of transportation runs.
• Delivers food trays ensuring patient identification.
• Consistently observes all infection prevention measures with hand washing and by identifying isolation rooms.
• Identify and observe all other posted signs i.e. NPO, chemotherapy precautions.
• Reports to nurse prior to supplying any nutrition item not on the food tray.
• Perform other similar duties of a simple nature associated with services to the patient and patients' immediate environment at the direction of the charge nurse or lead clinical personnel.
• After hours, nights, weekends, and holidays or when transport is not available, transports patients via wheelchair or gurney, and or accompanies ambulatory patients who need assistance, to various areas within the hospital including, clinics, diagnostic areas and treatment areas.
• Safeguards patient privacy (i.e., closed doors, pulled curtains, no unnecessary exposure) and confidentiality (secured medical records and computer workstations, no "hallway" conversations regarding patients, staff, visitors, etc.) Privacy and confidentiality of information are a right of patients Work Schedule: Rotating tours Position Description Title/PD#: Health Technician/PD14519A Physical Requirements: Duties require extensive periods of sitting, standing, and walking.
• Requires regular and recurring bending, lifting (not to exceed 35 pounds), reaching, carrying, stooping, stretching and similar activities.

Requirements

• You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 A complete application package; including Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position: :Clerical Customer Service Patient Care Specimen Collection Technical Competence USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Documents you must provide

• Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Performance Appraisal Professional Certification Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action Transcript Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
• Qualified veterans will, however, be given full consideration for this position.Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
• Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
• HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
• HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
• VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
• HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
• HPTs may be paid or unpaid and include residents, interns, fellows and students.
• HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
• Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.
• The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.
• Management may use any one or any combination of these methods to fill the position.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified.

If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at ***