Health System Specialist (National PCMM Coordinator)

About the role

The Health System Specialist serves as National PCMM Coordinator, providing national-level program management, technical expertise, data analysis, oversight, and strategic guidance to ensure the integrity, effectiveness, and continuous improvement of the Patient Centered Management Module (PCMM) across the Veterans Health Administration.

What you will do

• This Health System Specialist will serve as the National PCMM Coordinator at the VHA Central Office, AUSH for Clinical Services, Office of Primary Care.
• Through their duties and responsibilities, the incumbent: Provides national-level program management and technical oversight for PCMM, serving as a strategic advisor, subject matter expert, functional leader, and technical authority and recommending solutions to program issues affecting VHA primary care operations.
• Leads, advises, trains, and supports facility and VISN PCMM Coordinators and other stakeholders to maintain PCMM program and data integrity, resolve application and operational issues, and ensure appropriate data entry, validation, and maintenance.
• Collects, analyzes, validates, and reports PCMM and health care operational data to evaluate resource allocation, capacity, efficiency, productivity, staffing, workload, and performance and identify opportunities for improvement at facility, VISN, and national levels.
• Conducts analytical studies and develops reports and recommendations addressing primary care goals, data integrity, workflows, staffing and FTEE, resource management, PCMM policy and business rules, system functionality, and achievement of performance measures.
• Advises leadership on program performance, risks, and improvement opportunities, providing regular status reports and recommendations concerning PCMM changes, technical or operational issues, and their potential impact on primary care operations.
• Leads short-, mid-, and long-term special projects and process-improvement initiatives, coordinating stakeholders, identifying and mitigating risks, resolving management problems, and recommending changes to improve efficiency, continuity of care, resource utilization, and customer satisfaction.
• Work Schedule: Monday - Friday 8:00AM - 4:30PM Telework: This position may be authorized for ad hoc telework.
• Telework eligibility will be discussed during the interview process.
• Ad hoc is defined as occasional, non-recurring telework.
• Virtual: This position may be authorized for Virtual Work.
• Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position.
• Virtual Work is defined as working outside of the original hiring duty station at a VA owned or leased space.
• Return to Office (RTO) Mandate: RTO mandate is in effect and selectees will be required to report to in person work unless they have an approved exception or an exemption.
• Any approval for an RTO exception, exemption, or extension will occur after the selectee's tentative job offer but before the final job offer.
• Position Description/PD#: Health System Specialist (National PCMM Coordinator)/PD305930 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

• Applicants must be U.S. Citizens to apply for this job.
• To be considered, applicants must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment which measures critical general competencies required to perform the job.
• All applicants are subject to background/security investigation.
• Selective Service Registration is required for male applicants born after 12/31/1959.
• Physical Requirements: The work of this position does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be used as an acceptable form of identification for employment.
• As a condition of employment for accepting this position, the selected applicant will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate the selectee's fitness and whether continued employment advances the public interest.
• In determining whether the selectee's continued employment advances the public interest, we may consider: the selectee's performance and conduct; the needs and interests of the agency; whether the selectee's continued employment would advance organizational goals of the agency or the Government; and whether the selectee's continued employment would advance the efficiency of the Federal service.
• Upon completion of the selectee's probationary period, their employment will be terminated unless they receive certification, in writing, that their continued employment advances the public interest.

Education

There is no educational substitution at the GS-13 grade level but education may be used to meet the IOR for the 0671 series. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educational accreditation here.

If you are using foreign education to meet qualification requirements, you must attach a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional information is available here.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position: Technical Competence Technical Problem Solving Data Systems Analytical Thinking Customer Service Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Documents you must provide

• The following documentation is acceptable, and may be required only if it is applicable to your eligibility and/or qualifications for this position.
• Applicants will not be contacted for omitted documentation.
• SF-50 - to demonstrate Time-In-Grade eligibility Transcript - if using education to demonstrate IOR eligibility Separation Notice (RIF) - if using CTAP eligibility to apply ______________________________ SF-50, Notification of Personnel Action requirements: The most recent SF-50 is required for all current or former Federal employees to demonstrate Time-In-Grade eligibility If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate the Time-In-Grade served as required by the job announcement, and, in that instance, an additional SF-50 may need to be provided.
• SF-50s issued for awards do not demonstrate Time-In-Grade and will not be accepted for eligibility purposes.
• Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
• Resume Format and Length: Beginning September 27, 2025, federal agencies may only accept resumes up to two pages in length to comply with the Merit Hiring Plan.
• Resumes longer than two pages will result in ineligibility for further consideration for the position.
• USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update any resumes saved in your USAJOBS profile before applying for a job.
• Resumes must include only information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying (see this link for more information).
• VA is unable to make assumptions about qualifications if not clearly listed.
• All information must be legible and grammatically correct so that it may be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.
• Resumes must not contain the applicant's photograph, birth date or Social Security Number.
• Resume files must be 5MB or less.
• We recommend saving and uploading the resume as a PDF to maintain the formatting and number of pages.
• We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX) formats.
• We do not accept PDF portfolio files.
• We recommend using a sans-serif font such as Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
• We recommend making page margins 0.5 inches and using 14-point size font for titles and 10-point font size for the main text.
• The USAJOBS Resume Builder can assist applicants in creating a resume using these recommendations.
• Additional helpful hints in creating a two page resume: Review the Applicant Guidance on Two Page Resume Limit document Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS Resume Builder Veterans Preference: When applying for federal jobs, eligible Veterans may claim preference for 5pt (TP), 10pt (CP/CPS/XP), or Sole Survivor Preference (SSP) in the questionnaire.
• You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.).
• If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation.
• Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.
• Documentation is required to award Veterans preference.
• For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified.

If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Additional information

Fair Chance To Compete Act: The Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified, applicants must submit appropriate documentation (a copy of the agency notice, most recent performance rating, and most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be found well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Additional information about ICTAP and CTAP eligibility is available on OPM's Career Transition Resources website.

Placement Policy: The posting of this job announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.