Guest Services Representative

About the role

About the position: This position will be assigned to the Rocky Mountain Lodge. This position is considered Flexible. The position is guaranteed 0 hours, but has the potential to work up to 40 hours per week.

You may be required to work some nights, weekends and holidays. As a flexible employee, you are not eligible for leave and benefits. The starting pay rate for this position is $18.57 per hour.

What you will do

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Ensures that only authorized patrons use government­ sponsored quarters.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents departing guest's checkout statements.
• Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
• Maintains current checkout list.
• Maintains and sells sundry sales items to patrons.
• Maintains a professional appearance and demeanor at all times.
• Ensures required information is received from guest and entered into guest folio.
• Prints bach.'Up reports from property management system.
• Ensures housekeeping status of rooms is updated.
• Records and notifies appropriate person/organization of maintenance problems reported by guests.
• Ensure front desk area and lobby remains clean.
• Process Night Audit procedures and close credit card machines nightly.
• Maintains the lost and found program.
• Ensures that customer service is the first priority.
• Performs other related duties as assigned.
• Qualifications: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
• Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
• Must be able to read, speak, and write English fluently.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).
• Position is a Position of Trust.
• Must be able to work an irregular tour of duty to include, days, nights, weekends, and holidays.
• Performance Standards: Promptly and courteously receives, greets, and answers questions from visitors and telephone callers.
• Accurately registers guests ensuring compliance with established patron eligibility criteria.
• Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.
• Accurately prepares reports according to regulations and policies, and in the appropriate format.
• Documents are finalized in a timely manner, meeting prescribed suspense dates or established deadlines.
• Ensures compliance with all established force protection, safety, security policies and regulations.
• Maintains professional customer service.
• Training: Attends all formal and informal training applicable to this position deemed necessary by the supervisor.
• Must complete the web-­based training selected for this position by the AFSV A.
• If interested in applying for this position you may preview the online application: ***

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

How you will be evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.

If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Documents you must provide

• Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,).
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

What to expect next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check.

A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.