Golf Pro Shop Manager

About the role

This position is located at Mid-Atlantic Region, Fleet and Family Readiness Program, Fleet Readiness Department. The incumbent will be responsible for the daily operation and management of the retail Pro Shop, Driving Range and Cart Barn. This position is located at the Eagle Haven Golf course.

What you will do

• 20% Provides day to day administrative and technical supervision of a workforce consisting of Non-Appropriated Funds (NAF) employees, including regular full-time, flexible, and seasonal.
• Ensures approved staffing levels are maintained to support programs and operations in a cost effective manner.
• Plans work to be accomplished.
• Sets priorities and establishes schedules for work completion.
• Distributes and balances work based upon priority, skill requirements, and level of difficulty.
• Discusses work in progress, answering questions from team members concerning procedures, directives, policy, etc., as well as technical questions.
• Responsible for training, supervising, scheduling and evaluating all employees, providing specific recommendations related to training needs within the branch.
• Participates in interviews and recommends selection for all new hires within the branch, initiates appropriate disciplinary action; hears and resolves complaints from employees.
• Assures equality in determining selection, assignment, training and promotion, discipline and incentive rewards to employees.
• Recommends awards or bonuses for supervisory and non-supervisory personnel and changes in position classification, subject to approval by higher level supervisors.
• Controls attendance and leave by ensuring adequate work force is available at all times to accomplish the mission.
• Routinely approves sick and annual leave.
• Actively supports and promotes all aspects the Equal Employment Opportunity (EEO) Program and Affirmative action Plan as directed by applicable laws and regulations, and to communicate this support to subordinates, minority groups, and women.
• Ensures all laws and regulations concerning Merit System Principles and Prohibited Personnel Practices are adhered to.
• PERSONAL WORK: Directs and supervises the overall management of the Pro Shop facility, Driving Range and Cart Barn to include promoting, organizing, scheduling and conducting golf tournaments, matches and special golf events.
• Operates and maintains the Golf Pro Shop facility by managing daily operations, supervising Pro Shop Clerks and cart and range personnel.
• Sells greens fees and assists patrons in the fitting and selection of golf equipment.
• Mediates customer problems or complaints and takes appropriate action.
• Forwards unsolvable problems with recommendations.
• This position requires performing in any capacity necessary for the successful operation of the activity.
• 20% Collects and issues cash funds to Sales Clerks.
• Trains new employees on cash handling and insuring the smooth flow of operations.
• Ensure all sales, fees and charges are correctly accounted for within the point of sale system.
• Verifies daily receipts and validates daily DAR.
• Maintains and enforces security for funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse.
• 15% Performs a variety of tasks in inventory, and restocking merchandise.
• Conducts monthly inventory and sales reconciliations.
• Ensures merchandise inventory levels are properly maintained.
• Receives and records merchandise shipments, creates visual merchandise displays bimonthly and arranges fixtures in a neat and proper order.
• Assists with developing the annual inventory buying plan and creating methods to safeguard; funds, supplies, equipment and real property.
• Marks items with the proper selling price.
• Responsible for inventories conducted in accordance with applicable higher level regulatory guidelines.
• May select, order/procure and determine retail pricing merchandise.
• Maintain adequate stock assortments, eliminate slow selling items, and may add new items as presented.
• Maintains accountability for all NAF fund equipment, supplies, resale funds, and inventories in AOR.
• 15% Prepares and reviews procurement documents and reports; verifying or abstracting information contained in documents and reports; contacting Regional procurement office to obtain status of orders and expedite delivery; maintaining various procurement/purchasing files; resolving a variety of shipment, payment or other discrepancies.
• 5% Ensures all facilities and activities associated with program meet established fire, safety, security, and sanitation guidelines, correcting deficiencies through coordination with local agencies.
• Assists in planning and designing of construction and renovation projects.
• 5% Coordinates budget requirements, providing input to Supervisor for preparation of the annual operating budget.
• Justifies, budget requirements for personnel and supplies to Supervisor.
• Reviews monthly financial reports, compares to budget, and provides explanations to supervisor.
• Develops plans for over/under executed funds, end of year funds, grants, and future requirements.
• 10% Performs routine clerical tasks on a personal computer.
• Operates various common office equipment.
• Receive telephone calls, assist customers, compiles data and file routine documents.

Education

This position does not have a positive education requirement.

How you will be evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations.
• This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes visitors in same vehicle with CAC holder) Transportation services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers What are acceptable alternative forms of identification for base access?
• If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identification accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license?
• To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents: Proof of identity (e.g., birth certificate, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank statements) Please follow the link below for more information in regards to READ ID for base access:***

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment.

Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements.

Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check.

Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.