Front Desk Associate

About the role

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program.

Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.

What you will do

• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
• Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
• Provides guests with their room key or card.
• Provides assistance in handling customer complaints, involving management as necessary.
• Receives requests and processes reservations within established guidelines.
• When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
• Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund.
• Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Ensures guest security and privacy is maintained at all times.
• Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
• Inventories all keys and any other supplies or amenities maintained at the front desk.
• Keeps the front desk and lobby area clean and neat.
• Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
• Answers phones and transfers calls to appropriate individuals.
• Logs trouble calls in the PMS and ensures the appropriate department is notified.
• Relocates guest to a different room when required.
• Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Education

This position does not have a positive education requirement.

How you will be evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations.
• This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes visitors in same vehicle with CAC holder) Transportation services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers What are acceptable alternative forms of identification for base access?
• If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identification accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license?
• To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents: Proof of identity (e.g., birth certificate, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank statements)

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment.

Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements.

Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check.

Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.