FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

About the role

This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.

What you will do

• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
• Provide assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
• Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
• Provides guests with their room key or card.
• Receives requests and processes reservations within established guidelines.
• When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
• Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund.
• Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
• Keeps the front desk and lobby area clean and neat.
• May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
• Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions.
• Logs trouble calls in the PMS and ensures the appropriate department is notified.
• Relocates guest to a different room when required.
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
• The position may require a rotating shift schedule.
• Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
• Performs other related duties as assigned.

How you will be evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you would receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions.

Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders along with the Military Spousal Preference Request form.

Failure to submit current PCS orders with application will prevent spousal preference from being granted.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment.

To register, please visit the Selective Service web site at *** When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable.

Additional information: *** Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

If you are unable to apply online view the following link for information regarding an Alternate Application. Select the words "Alternate Application" and click the link icon. Leave the Protocol as http:// Insert the following text in the URL field: ***