Food Service Worker Supervisor

About the role

This Food Service Worker Supervisor position is located within the Nutrition & Food Service at the VA Bedford Healthcare System, located in Bedford MA. This is a Full-time position working 40 hour per week.

What you will do

• This position serves as the primary shift supervisor and will be directly responsible for the supervision of all food service activities and coordinates the activities of the Food Service Workers in the different elements of the Food Service Section.
• Major duties and responsibilities include: Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval; Takes corrective action for any problems that might arise on the floors pertaining to food service; Receives and inspects deliveries and requisitions all supplies needed in all food service areas; Prepares performance ratings/competencies for all employees under their direct supervision; Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary; Carries out the responsibilities of the position within general instructions, standard procedures and established policies; Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules; Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met; Serves as a member of the in-service training team by providing individual and/or group instruction for employees; Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets; Maintains inventory of food service supplies and equipment; Conducts quality assurance monitors and sanitation reviews; Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team; Performs other related duties as assigned.
• Work Schedule: 11:30am - 8:00pm, to be further discussed during interview.
• Position Description Title/PD#: Food Service Worker Supervisor/PD99816S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Physical Requirements: Employee may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies.
• Employee also may be required to work on ladders and use powered cleaning equipment; and frequently lift or move objects weighing up to 40 pounds.
• The work is performed in kitchen areas where the steam and heat from cooking and dish washing equipment often cause uncomfortably high temperatures and humidity.
• The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped.
• Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.
• Notifications: Selectee required to serve one year supervisory/managerial probationary period.
• This position is covered by locality-based comparability pay.

Requirements

• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Suitable for Federal employment, determined by a background investigation Selective Services Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

This job does not have an education qualification requirement.

How you will be evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Applicants will be referred in the order in which they were received. You will be rated on the following Job Elements as part of the assessment questionnaire for this position: Lead or Supervise - Ability to Lead or Supervise. (Screen Out) Work Practices - Work Practices (includes keeping things neat, clean and in order).

Technical Practices - Technical practices (theoretical, precise, artistic). Interpret Instructions, Specifications (other than blueprint reading) - Ability to interpret instructions, specifications, etc. (other than blueprints). Use and Maintain Tools and Equipment - Ability to use and maintain tools and equipment.

Materials - Knowledge of Materials. Dexterity and Safety - Ability to operate with dexterity and safety. Applicants will be rated in accordance with the OPM Federal Wage System Qualifications.

For this position, the job element method is used to match what you, the applicant, can do against what the work calls for. Your knowledge, skills and abilities will be compared to the knowledge, skills and abilities (called job elements) needed for success.

Your qualifications will first be evaluated against the prescribed screen out element, "Ability to Lead or Supervise." Applicants who appear to meet the screen out element are considered for further rating; those who do not are rated ineligible and are eliminated from consideration. The potential eligibles are rated against the remainder of the job elements.

While a specific length of training and experience is not required, your responses to the questionnaire must be supported by detailed descriptions of your experience on your resume.

Documents you must provide

• To apply for this position, you must provide a complete Application Package which includes: Documents Required: Resume Résumé Reminder: Your résumé must include the following information each job listed: 1.
• Duties (be as detailed as possible) 3.
• Month & year start/end dates (e.g. June 2007 to April 2008) 4.
• Full-time or part-time status (include hours worked per week).
• Please be aware that your answers will be verified against information provided on your résumé.
• Be sure that your résumé clearly supports your responses to all of the questions by addressing your work experience in detail.
• An incomplete application will receive a rating of IFFM (ineligible due to missing forms).
• Requests for reconsideration will not be considered for applicants who fail to submit a complete application package.
• We cannot be held responsible for incompatible software or fax transmissions.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please make sure you have included other documents required for your application, such as a copy of your SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Documents Accepted: Cover Letter Other (1) Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Please review the above list(s) to ensure you have included all necessary documents required for your application.
• Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
• You will not be contacted for additional information.
• Applicants will be deemed ineligible if supporting documentation is not submitted.
• Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
• Qualified veterans will, however, be given full consideration for this position.
• Applications are accepted online.
• Applying online will allow you to review and track the status of your application.

What to expect next

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted.

HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.

VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at ***

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.

This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.