Fisher House Lodging Manager

About the role

This position is Non-appropriated Fund (NAF) and will be assigned to the Fisher House. This is a Regular Full-Time Position guaranteed 40 hours per week.

What you will do

• Responsible for the executive management and administration of the Fisher House operation.
• Exercises managerial authority to set long-range plans, goals, and objectives that integrate higher headquarters policies with local needs.
• Oversees scheduling of guest rooms, check-ins, check-outs, and guest orientation upon arrival to the Fisher House.
• Confirms guest's status is in compliance with Fisher House rules and regulations.
• Plans, executes and supervises special residents' activities (i.e. special holiday meals, etc.).
• Interacts with hospital staff to ensure the Fisher House operates at optimal occupancy.
• Develops, establishes, and implements operational policies such as eligibility, referrals, admission, length of stay, and expenditure.
• Develops, executes, reviews, and analyzes nonappropriated fund and appropriated fund budgets.
• Reviews monthly and quarterly fiscal status to adhere to budget controls and makes necessary spending adjustments to accomplish the assigned mission.
• Provides justification and obtains approval, if necessary, to deviate from the approved budget.
• Approves Purchase Card and GPC card transactions.
• Receives gifts and donations (both cash and in-kind) lAW Air Force regulations.
• Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups.
• Coordinates requirements with installation contracting squadron, civil engineering squadron, and MTF facility management as required.
• Submits AF Form 332 for corrective maintenance requests.
• Conducts all procurement actions JAW Air Force regulations.
• Conducts tours with military and civilian leadership.
• Coordinates all DV requests with installation Public Affairs Office.
• May be called upon at short notice to provide informational briefs and tours on-site.
• Conducts guest satisfaction surveys.
• Actively works with the local 501(c)(3) private organization to support its goals and objectives.
• Attends meetings and provides reports as requested.
• Performs daily inspections of vacant rooms and common areas ensuring guest rooms are ready for occupancy at all times.
• Tracks occupancy rates and costs containment.
• Develops informational bulletins, brochures, referral forms, resident packets, local manuals and publications, etc. Performs full range of supervisory duties.
• Makes decisions on training needs and conducts performance reviews.
• Ensures EFO and affirmative action plans are observed.
• Updates social media applications on a regular basis.
• Position considered Mission Essential, must report for base closures and delays.
• Performs other duties as assigned.
• If interested in applying for this position you may preview the online application: ***

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

How you will be evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.

If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Documents you must provide

• Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,).
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

What to expect next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check.

A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.

Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Please contact the servicing HR Office with any questions.