Fisher House Assistant Lodging Manager

About the role

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Fisher house on Joint Base Andrews. This is a Regular Full-Time Position guaranteed 40 hours per week.

What you will do

• Assists Fisher House Lodging Manager in the executive management and administration of the Fisher House facilities which contribute to mission accomplishment.
• Participates in the execution of policy and procedures for the scheduling of guest rooms, check-ins, check-outs, and orientation of guests.
• Manages the assignment of guests to available guest rooms and checks guests out.
• Performs daily inspections of vacant rooms and common areas, checking for cleanliness and maintenance problems.
• Monitors the conduct of guests.
• Assists in the development and implementation of operational policies such as eligibility, referrals, admission, length of stay, and expenditure.
• Participates in the development, execution, review and analysis of Fisher House nonappropriated and appropriated fund budgets.
• Structures organization to optimize use of resources and maximize efficiency and effectiveness of the lodging operation.
• Conducts special studies or reviews as assigned to determine adequacy of lodging conditions, compliance with requirements, and to evaluate effectiveness of financial management/controls.
• Implements new procedures, regulations and guidelines concerning operations.
• Assists with ensuring facility is in compliance with all Air Force health, sanitation, and safety rules and regulations and maintains a hazardous material log.
• Assists manager on projects and continuing operations, including budgeting, control and operations reporting, maintenance, housekeeping, and guest relations.
• Coordinates with Financial Management, Civil Engineering, and other appropriate organizations to obtain assistance and garner support.
• Reviews weekly and monthly status to adhere to budget controls and makes necessary spending adjustments.
• Assists in the identification and assessment of any problems that may arise by proposing solutions to the manager.
• Assists in marketing activities designed to educate the public about the mission and benefits provided, manuals/publications for internal operations, articles for the Fisher House magazine, and updates for the Fisher House website.
• Performs full range of supervisory duties for subordinate housekeeping staff, volunteers, and contract workers.
• Conducts employee education and training as well as periodic reviews.
• Ensures federal mandated EEO and affirmative action plans are observed.
• Performs duties of the lodging manager in his or her absence.
• Performs other related duties as assigned.
• If interested in applying for this position you may preview the online application: ***

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.

It is your responsibility to provide such evidence when applying.

How you will be evaluated

Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience.

If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Documents you must provide

• Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,).
• The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement: Resume Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certification Proof of Marriage Status Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility.
• If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
• NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office.
• Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you.
• You may sanitize these documents to remove another person's personal information before you submit your application.
• You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

What to expect next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Additional information

Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.

Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check.

A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs not authorized, based on a determination that a PCS move is not in the Government's interest.

Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.

This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation.

Please contact the servicing HR Office with any questions.