Fall 2026/Spring 2027 - DT Operational Resilience Analyst Intern

About this job

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. JOB SUMMARY: The Post-Incident Analysis (PIA) Intern supports the Incident Management, Problem Management, and Operational Resilience teams by assisting in the coordination, documentation, analysis, and tracking of post-incident review activities. This role provides hands-on exposure to IT Service Management (ITSM), Major Incident Management, Root Cause Analysis (RCA), and Continuous Service Improvement practices. The intern will help ensure that incident records, timelines, corrective actions, and lessons learned are accurately documented and tracked to completion. Working closely with cross-functional technology and business teams, the PIA Intern will contribute to identifying incident trends, maintaining governance artifacts, supporting reporting activities, and improving the overall effectiveness of the organization's Post-Incident Analysis process. This position offers an opportunity to gain practical experience in operational excellence, service reliability, process governance, and IT operations while contributing to initiatives that reduce repeat incidents and strengthen organizational resilience. ESSENTIAL FUNCTIONS: Assist in coordinating Post-Incident Analysis (PIA) activities for major and high-impact incidents. Document incident timelines, business impacts, contributing factors, and lessons learned. Support the collection and validation of data required for Root Cause Analysis (RCA) reviews. Track corrective and preventive action items and monitor progress toward completion. Maintain PIA records, documentation repositories, dashboards, and reporting materials. MINIMUM QUALIFICATIONS: Must be actively pursuing a degree at an accredited educational institution. Must be actively pursuing a degree in Information Systems, Information Technology, Computer Science, Cybersecurity, Business Analytics, Industrial Engineering, and Systems Engineering. Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum. Must have a cumulative GPA of 2.8 or higher. Basic understanding of IT infrastructure, applications, networks, and enterprise technology environments. PREFERRED QUALIFICATIONS: Strong analytical and critical-thinking skills with the ability to investigate problems and identify patterns. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams). Ability to collect, analyze, and document information from multiple stakeholders. Ability to manage multiple tasks and meet deadlines in a fast-paced environment. PAY TRANSPARENCY: The hourly range is $18.00 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc. In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one (1) PTO day per academic year. Requisition ID:167086 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.