Facility Training Officer (O-5 Billet) Non-Supervisory

About the role

Responsible for developing, implementing, and monitoring staff training programs at IHSC health care facilities. Oversees accreditation readiness, compliance training, risk management, quality improvement, infection control, emergency preparedness, BLS certification, fit testing, training records, reporting, and special Health Operations Unit projects.

This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

What you will do

• Works collaboratively with the health services administrator and assistant health services administrator as the subject matter expert and key advisor in the management, development, implementation and monitoring of training programs.
• Provides leadership, develops, and maintains staff training and education to ensure facility health services staff are appropriately trained in coordination with FHPM, FHSO, and IPO for the following IHSC programs of responsibility: accreditation readiness and standards compliance; risk management; quality improvement; infection control; occupational health; environmental health, safety and security; and all hazards emergency preparedness and response.
• Monitors, reviews, coordinates, and ensures complete and timely reporting of training activities to maintain compliance with IHSC policies and applicable accreditation standards.
• Secures and maintains all training files and information in accordance with all established policies, procedures, and regulations.
• Provides quarterly review of training needs in collaboration with FHPM, FHSO, and IPO.
• Forwards quarterly reviews and updates to HSA for awareness.
• Disseminates status updates appropriately to staff in a timely manner.
• Monitors and reviews established performance indicators with respect to staff training for compliance with IHSC policy, NCCHC, PBNDS, ACA, and/or FRS.
• Ensures updates are disseminated appropriately to staff in a timely manner.
• Coordinates with FHPM to ensure all accreditation-required trainings are complete.
• Develops, reviews, and updates training processes and policies.
• Builds training folders for audit preparation.
• Establishes record keeping processes.
• Serves as federal fit tester conducting fit testing for federal staff.
• Ensures all staff meets annual fit testing requirement.
• Travel required up to 25% as directed by the Chief of Health Operations Unit.
• Training: Provides leadership, oversight, staff training and education on compliance with standards and accreditation; risk management (i.e. incident reporting, patient safety, etc.); quality improvement; infection control; occupational health; environmental health, safety and security; and all hazards emergency preparedness and response in coordination with FHPM, FHSO, and IPO.
• Serves as IHSC TRAIN subject matter expert and liaises with Medical Education and Development Unit (MEDU).
• Assists with development, coordination, and uploading of training on the IHSC TRAIN platform.
• Serves as course provider for IHSC TRAIN.
• Identifies HOU and facility-specific training topics (i.e. LOPs, trends from facility data, etc.).
• Develops, updates, and conducts overarching mandatory facility training for health services staff.
• Serves as CPR Instructor.
• Conducts BLS certification for all federal staff and provides CPR card upon completion.
• HOU Projects: Assists deputy chief of HOU with the development of the unit training program to include creating orientation program, competencies, and job aides and establishing standards of practice.
• Develops innovative methods to globally track HOU and accreditation-required trainings.
• Obtains approval from deputy chief of HOU prior to implementation.
• Coordinates with other subject matter experts to design the HOU and facility training program to include other internal agency units (i.e. MEDU, Resource Management Unit, etc.); external federal, state, and local government agencies; and private companies

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Minimum of a master's degree in a qualifying program for USPHS Commissioned Corps officers. Minimum of five years of relevant and related experience(s) with program development.

If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain current status. This position may be required to perform clinical activities with the scope of clinical license in times of critical needs within the agency.

Ability to critically analyze situations, data and information and be able to develop and pose probing questions. Strong project management, quality management, and performance improvement skills to include the ability to plan and prioritize workload, conduct surveillance, employ research techniques, collect, and analyze data, and perform program reviews and evaluations.

Ability to interact well and collaborate with all levels of personnel and management in IHSC, ERO, ICE and DHS offices, and with Federal contractors. Proficiency with electronic health records and ability to quickly develop competency with IHSC's electronic health record.

Demonstrates the ability to quickly develop competency in and assimilate knowledge of ICE and IHSC rules, regulations, and policies; applicable detention health care standards PBNDS, NCCHC, ACA, U.S. Occupational Safety and Health Administration (OSHA) regulations, and National Fire Protection Association (NFPA) Life Safety Codes; and the accreditation/compliance review and auditing processes.

Proficiency with Microsoft Word and Excel; ability to manage, organize, and analyze complex information using spreadsheets and other data management tools. Demonstrates high level, professional, effective written and verbal communications; executes effective teaching skills ensuring goal directed outcomes; ability to prepare reports in electronic formats.

Maintains basic readiness status. Maintains current CPR/BLS certification and obtains BLS instructor certification within one year of hire. Proficiency in performing respiratory fit testing to be able to instruct facility staff in proper fit testing of N-95/respirator.

How you will be evaluated

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.

Documents you must provide

• To apply for this position, you must provide a complete Application Package.
• Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.
• A complete application includes: U.
• Public Health Service Officers Cover Letter/Letter of Interest.
• (Place under "Diploma/GED") Professional license.
• (If applicable) Additional professional certificates.
• (If applicable) Three professional references.
• (i.e., name, title and contact information) Official USPHS Promotion CV - e.g., relevant experience, education, training.
• (Place under "USPHS Promotion CV") You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
• A copy of your Certificate of Investigation (located in your eOPF). *Three most recent Commissioned Officer Effectiveness Reports (COER).
• (Place under "Performance Appraisal") For IHSC USPHS officers only, a copy of your current Service Remaining Requirements Agreement.
• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement.
• If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
• New Call to Active Duty Cover letter/Letter of Interest.
• Please include location preference here.
• (Place under "Diploma/GED") Professional license.
• (If applicable) Additional professional certificates.
• (If applicable) Three professional references (i.e., name, title, and contact information) CV - e.g., relevant experience, education, training.
• (Place under "USPHS Promotion CV") U.S. Public Health Service - Appointment Board Decision Letter/Email or a screenshot of AES dashboard to the United States Public Health Service

What to expect next

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Additional information

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Health Systems Support, Health Operations Unit.

The Facility Training Officer (FTO) will report directly to the Assistant Health services Administrator (AHSA) with the Health Services Administrator (HSA) serving as reviewing official. The incumbent serves as the FTO for one of IHSC's medium to large health care or staging facilities across the nation.

These facilities are defined as having more than 300 beds, housing complex medical patients, and including medical housing units (sub-acute inpatient capacity). Staffing typically exceeds 40 personnel for health care facilities and 70 for staging facilities, comprising Public Health Service (PHS) officers, federal General Schedule (GS) employees, and contractors.

As the facility training officer (FTO), the incumbent's primary duty will be to develop, implement, oversee, and monitor initial and annual training and provide Basic Life Support (BLS) certification/re-certification for all federal staff at IHSC-staffed facilities as assigned.

The incumbent will also work with the IHSC chief of HOU to complete special projects to ensure compliance and improve health care operations within IHSC. IHSC provides direct care daily to approximately 15,300 detainees housed at 17 designated facilities throughout the nation. The health care provided includes medical, dental, and mental health care, and public health services.

IHSC provides medical case management and oversight for an additional 22,600 detainees housed at approximately 112 non-IHSC staffed detention facilities daily across the country. In addition, IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for detainees in ICE custody.

The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support during ICE enforcement operations in the air, on the ground and at sea.

MEMORANDUM OF AGREEMENT U.S. Public Service Commissioned Corps officers are detailed to Department of Homeland Security as described in a Memorandum of Agreement SUPERVISORY CONTROLS: The incumbent reports to the AHSA and consults on project status, successes, and challenges. The HSA serves as the reviewing official.

The incumbent performs specialized tasks independently and selects methods to achieve objectives, referring complex issues to higher authorities. When performing HOU project duties, the incumbent reports to the Deputy Chief of HOU, but the performance evaluation rater and leave-granting authority remain with the AHSA, with the HSA as the reviewing official.