Facility Program Manager - Pharmacy Informatics Solutions and Ticket Manager

About the role

Pharmacy Program Manager - Informatics Solutions and Ticket Manager The Program Manager for Pharmacy Informatics Solutions and Ticket Manager is responsible for Pharmacy automated data processing and management information systems and will serve as a subject matter expert on electronic health record (EHR) issues, workflows and mitigations.

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

What you will do

• VA Careers - Pharmacy: Duties include, but are not limited to: Informatics: 1.
• Performs analytical and evaluative work associated with program activities of the Pharmacy Service.
• Organizes and develops information upon which Pharmacy Service leadership can make effective data-driven decisions to anticipate and meet pharmaceutical needs of customers and goals of the facility and network.
• Responsible for coordination, development, and implementation of all pertinent information applications to support clinical practice, administration, educational development, and the computerized medical record in the Pharmacy Service.
• Serves as a subject matter expert on Pharmacy processing applications and the ability to place and manage all work orders/tickets associated with the EHR.
• Work order/ticket scope will include those directly under the Pharmacy Service as well as domains related to medication safety and medication ordering with downstream impact to Pharmacy.
• Responsible for receiving and triaging reports of Pharmacy-related EHR issues and routing to the appropriate pathway for resolution.
• Manages all work orders/tickets placed for Pharmacy-related EHR issues and tracks/traces through to completion.
• Captures and reports out work order/ticket data and metrics.
• Serves as a subject matter expert on joint federal Pharmacy systems operations at a local, VISN, and national level.
• Provides administrative, technical, analytical, and automated data processing (ADP) support to the Pharmacy Service.
• Participates in Pharmacy Service information management decisions, policy and procedure design, and compiles/submits ADP information as requested.
• Collaborates to make changes to Pharmacy operating systems to meet evolving and complex computerized initiatives (e.g., EHR, Pharmacy automation equipment, Bar Code Medication Administration [BCMA]) and Pharmacy Service needs.
• Serves as the coordinator to ensure that Pharmacy systems are fully integrated, operational, and resources are utilized effectively and efficiently to meet objectives.
• Performs testing, evaluation, and quality assurance as appropriate.
• Serves as the liaison between Pharmacy Service and OI&T, Health Systems Informatics, BioMed, and other ADP points of contact from other service lines for Pharmacy Informatics-related issues.
• Collaborates with Clinical Application Coordinators (CACs), Health Informatics staff, Pharmacy Service staff, and other healthcare staff either independently or through multidisciplinary teams to develop, implement, and maintain medication quick orders, order sets, order menus, clinical decision support systems (CDSS) menus, clinical reminders, clinical reminder order checks, notes, templates, consults, etc., in the EHR.
• Serves as the coordinator for the implementation and verification of new Pharmacy operating system packages, program development, enhancement, troubleshooting, and problem prevention related to Pharmacy Service.
• Serves as the liaison to other service lines on informatics issues related to the Pharmacy Service.
• Participates in testing of Pharmacy software patch and enhancement releases to ensure proper functionality of the system and coordinates installation and maintenance.
• Responsible for Pharmacy drug file maintenance at a facility level in collaboration with the PBM national drug file team.
• Actively manages the EHR ordering menus to guide intuitive, safe, effective, and cost-conscious ordering of pharmaceutical products consistent with the VA National Formulary, Pharmacoeconomic strategies, and local, VISN, and national initiatives.
• Remains actively involved in the local formulary conversions, cost-savings/cost-avoidance initiatives, therapeutic substitutions, and other projects as assigned.
• Responsible for maintaining Pharmacy Service computer programs which involve updating Pharmacy database files (e.g., Pharmacy staff user profiles, provider user profiles, allergies, drug interactions, etc.).
• Collaborates with facility Credentialing & Privileging (C&P) Service, facility Business Office staff, and service line ADPACs to establish provider user profiles for controlled substance and noncontrolled substance medication and supply prescribing, DEA number, CSA number, NPI number, CIP approval periods, etc. 12.
• Responsible for developing and maintaining Pharmacy Service contingency plans relating to automated data processing (ADP), information resource management (IRM), medical information system (MIS) programs, and Pharmacy automation and operations in collaboration with Pharmacy Service leadership team members and staff.
• Work Schedule: Full-time; Monday-Friday, 0800-1630 Telework: Not available Virtual: This is not a virtual position.
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (***).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

Important: A transcript must be submitted with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: ***

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: ***

How you will be evaluated

Eligible applications will be reviewed and referred in the following order: Current, permanent VA employees of the facility All other VA employees IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.

WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Documents you must provide

• To complete your application, please use the following link *** to download the standard Clinical Resume Document.
• This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.
• Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
• The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
• Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc. Cover Letter License Other (1) Recommended: Write to Knowledge, Skills, and Abilities (KSAs) - See "Qualifications" section of announcement Performance Appraisal Professional Certification Resume SF-50/ Notification of Personnel Action Transcript Veterans' preference does not apply for internal current permanent agency employees.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Additional information

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer.

For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.