Exceptional Family Member Program Case Liaison

About the role

This position is assigned to the Fleet and Family Support Program (FFSP); Fleet and Family Readiness (FFR); Joint Base Pearl Harbor-Hickam. The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program.

Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards.

What you will do

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
• Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
• Duties include but are not limited to: Implements the EFMP in assigned AOR and conduct ongoing assessments of its consistency and effectiveness.
• Identifies program needs, challenges and present recommendations to the supervisor for elevating through the chain of command to CNIC and assistance to influence policy compliance issues.
• Stay abreast of Department of the Navy (DON), Secretary of the Navy (SECNAV), OPNAV, and CNIC policies and interpret/articulate their meaning, priorities and intent.- Utilizes focus groups, in person contacts and surveys to connect with service members and their families to identify resources and services and promote availability of the EFMP to support individual needs.
• Assists families in assertively pursuing rights to resources available to them.
• Participates as assigned in the Special Needs Action Team, identifying appropriate community resources, and providing referral information for families.
• Collects data in accordance with policies and guidance.
• Participates in coordinating and executing special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
• Collaborates with the EFMP team to ensure the program effectively supports families while maintaining compliance with all legal and regulatory guidance.
• Manage, monitor and support member's progress from enrollment through transition out of the Navy.
• Communicates directly with each assigned EFMP family upon notification of assignment to offer support services.
• Interviews and assess individual client and family circumstances prior to and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity via appropriate DD Form 3054, "Family Needs Assessment and Service Plan," and/or Inter-service Transfer Summary, as necessary.
• Maintains a case file in the Navy Accountability and Assessment System (NFAAS) for each assigned EFMP family that includes the Family Needs Assessment and Service Plan and detailed contact notes.
• Documents and maintain current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
• Assists service members and their families with accessing available resources and services to support individual needs using warm handoffs and follow-up protocols.
• Educates and inform families on special education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Prepares families in advance to attend Individual Education Program (IEP) and/or 504 plan meetings and may accompany parent(s) to the meeting as a support person, maintaining a nonspeaking role.
• Tracks the trends of the EFMP within the area of consideration (AOR) to include family circumstances, areas needing improvement, effectiveness of activity progress, and provide updated information on services to improve quality of life.
• Recommends and assist eligible members in connecting with appropriate resources and services.
• Maintains a detailed and consolidated portfolio of services/resources available for special needs families located on the installation and in the local community.
• Identifies conflicting or incomplete case information and work with the family to update, providing proper recommendations, and determining status and eligibility of enrollment of members to ensure continuity of care.
• Researches and analyze trends impacting families with special needs, identify needs that are not being met for planning and assessment purposes, and report and share findings with leadership, management and action groups.
• Provides education and training on the EFMP to service members and family members, command personnel, and military and community organizations.
• Develops, update and maintain installation EFMP education, outreach and public affairs programs, to include awareness briefings for commands, units, community organizations, individuals, families and distinguished visitors.
• Develops and facilitate workshops and trainings on the EFMP and other topics of interest for families and commands.
• Maintains personal records of required and completed staff training, and professional development trainings completed to comply with program requirements and to gain knowledge to enhance ability to provide up-to-date and relevant service and support.
• Perform other duties as assigned.

Education

This position does not have a positive education requirement.

How you will be evaluated

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements.

Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Documents you must provide

• The following documents are required at the time of application: Resume: limited to two pages, must use Times New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable.
• Failure to provide official transcripts will result in an ineligibility rating.
• Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable) If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Note: Failure to provide the required documents may impact eligibility, qualifications determination.
• All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major).
• Your degree must be from an accredited college recognized by the U.S. Department of Education.
• If qualifying all or in-part based on education, official college transcripts must be submitted at time of application in order to be considered.
• Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.
• Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization.
• Credential evaluations are not free and applicants are responsible for the cost of the selected service.

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

This position is located on Joint Base Pearl Harbor-Hickam in Oahu, Hawaii. If selected, relocation to the local commuting area (50-mile radius) is required. Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

We utilize E-Verify to confirm selectee's eligibility to work in the United States. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs.

According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.