Docketing Technician (Office Automation)

About the role

For more information on the Department of Justice and the United States Attorneys' Offices, visit *** As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 27-NM-13092599-DE.

What you will do

• Duties of Docketing Technician (Office Automation) If selected for this position, you will serve as a Docketing Technician (Office Automation) for the United States Attorney's Office, District of New Mexico.
• Duties will include: Serves as a source of procedural and systemic information on all aspects of docketing functions.
• Recommends revisions of office procedures to improve docketing functions, expedite case processing.
• Provides information in an optimally precise and accurate manner.
• Develops or requests new or modified reports and internal processing procedures to meet changes in USAO needs or to improve docketing efficiency and effectiveness.
• Advises other docketing personnel on unique or complex cases or situations.
• Assists in troubleshooting systemic problems and recommending solutions.
• Explains the operation of the automated system and the importance of timely information to both new AUSAs and legal support staff.
• Provides ongoing instruction on docketing requirements and procedures.
• Develops local docketing training activities and materials.
• Ascertains the effectiveness of training sessions and makes required improvements.
• Develops and maintains automated records from initial referral to final disposition and case file closure.
• Utilizes advanced automation techniques to produce valid and reliable data and data analyses based on the specific needs of the requester.
• Analyzes content to determine the nature of the USAOs interest and cause of action.
• Updates databases and systems to record status changes in all items docketed.
• Reviews reports to identify recurring errors.
• Recognizes data elements that are missing and locates as necessary.
• Determines incoming cases or legal actions requiring special handling and makes appropriate referral prior to coding and data entry.
• Provides legal support services to AUSAs.
• Enters pertinent information into docketing system and routes to appropriate USAO employee.
• Conducts periodic case certification process.
• Reviews recurring reports (e.g., weekly reports of new claims, matter, and cases) and any statistical reports to respond to inquiries.
• Makes required corrections requested by authorized USAO employees.
• Based on knowledge of legal processes involved, and after review of automated records, determines when a case may be closed out of the system.
• Reviews case files to ensure all information is correct and completes records as necessary.
• Receives inquiries on case status from client agencies, the Court, USAO staff, defense counsel and other individuals.
• Retrieves information using query routines or from hard copy reports.
• Exercises confidentiality, tact, discretion, and judgment in determining what information may be properly released.
• Produces a variety of written documents and materials utilizing a wide range of office automation applications.
• Responsibilities will increase and assignments will become more complex as your training and experience progress.

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education.

For a list of schools that meet this criteria, see *** OR Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States.

It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at *** All documentation must be in English or include an English translation.

How you will be evaluated

Your complete application package (resume/supporting documentation, online questionnaire, and USA Hire Competency Based Assessment) will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online questionnaire.

If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

You will be rated on the following Competencies (see The OPM Website for definitions): Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork To be considered for this position, you must complete all required steps in the process.

In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered.

You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Documents you must provide

• To apply for this position, you must provide a complete Application Package, which includes: - Required: Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process). - Required: Your resume cannot exceed two pages - you will be deemed ineligible and receive no further consideration if your resume exceeds two pages - see USAJOBS for formatting requirements.
• Include relevant employment history as outlined below for each job: Official position title (if Federal, include series/grade), Employer name and contact information, Start and end dates (for full consideration you must include month, day, and year), Indicate full-time or number of hours worked per week if part-time, and A list of duties performed and accomplishments.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
• Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
• You will receive credit for all qualifying experience, including volunteer experience. - Required if you meet qualifications based on education: An unofficial college transcript (Note: If you are selected for this position, an official transcript will be required prior to your first day.) and foreign education evaluation documentation, if applicable, as described under the "Qualifications" section of this vacancy announcement. - Required if you are a current or former Federal employee: a recent copy of an SF-50, Notification of Personnel Action, showing title, series, grade, and full performance level (FPL); AND a copy of your most recent performance appraisal.
• Please note your SF-50 must include your FPL in the remark section (e.g., appointment, reassignment, promotion actions), pay adjustments and awards do not include this information so they are not acceptable. - Required, if applicable: CTAP/ICTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal. - Required, if applicable: VEOA documentation In order to verify your Veterans' Preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates: 1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable). - If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, you must submit documentation to support your request, including the Reasonable Accommodation Request Form found at: *** - Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office by providing a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; and Beginning and ending dates of appointment.

What to expect next

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement.

You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended. Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Additional information

Payment of relocation expenses will not be authorized. A recruitment or relocation incentive may be considered as appropriate based on qualifications.

Benefits: The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See ***

Reasonable Accommodation Statement: Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

More information can be found here: *** Political Appointees (Current or Former): The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.

Failure to disclose this information could result in disciplinary action including removal from Federal Service.