Director of Police and Safety Technology-Washington D.C./Philadelphia/Wilmington

About this job

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Oversee end-to-end IT Offerings supporting Police and Safety Systems across the organization, including CAD, RMS, radio, Safety Management Systems, environmental and public health systems, and on-board safety technologies. Serve as the accountable owner for designated public safety and safety systems, ensuring they operate reliably, securely, and continuously in support of a 24x7 operating environment. Direct long‑term roadmaps and vendor partnerships while acting as a senior liaison to Police, Safety, Facilities, Operations, and IT executive leadership. Lead managers and multi‑disciplinary teams to design, implement, and sustain mission‑critical service offerings, supported by clear governance, documentation, and communication. Essential Functions Directs the end-to-end design, delivery, and lifecycle management of Police and Safety technology service offerings, ensuring alignment with business strategy and customer needs. Establish and govern service offering definitions, operating models, and standards for Police and Safety technologies deployed within the IT service catalog. Leads cross-functional teams responsible for application development, integration, and deployment across cloud and enterprise platforms (e.g., AWS, Azure, Salesforce, MuleSoft). Provide executive oversight of enterprise police and safety platforms, including Octave CAD and RMS, Motorola phone and radio, Enablon safety management, supporting continuous operations in fixed and mobile rail environments. Own service portfolios, budgets, vendor relationships, delivery teams, programs, and operational performance, ensuring alignment with public safety and safety requirements and organizational priorities in a 24x7 environment. Set direction for architecture, cybersecurity, resiliency, and incident readiness in partnership with Police, Safety, Operations, and Technology Operations leadership. Minimum Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 11 years of relevant work experience. Preferred Qualifications Bachelor’s Degree or equivalent combination of education, training and/or relevant experience. Plus 13 years of relevant work experience. Knowledge, Skills, and Abilities Demonstrated ability to provide director level leadership, influencing executive stakeholders across IT, Police, Safety, and Train Operations. Exceptional communication and interpersonal skills, fostering collaboration and self-motivation Proven success delivering and governing large‑scale, mission‑critical technology programs supporting continuous 24x7 operations. Strong executive communication and decision‑making skills, particularly during incidents, service interruptions, or elevated operational conditions. Extensive experience in service ownership, vendor negotiation, financial oversight, and operational governance. Deep understanding of police and safety technology ecosystems and compliance requirements across mobile transportation environments. Proficient in leading cross-functional teams Demonstrated track record of successfully delivering multiple concurrent IT projects within specified deadlines and budget constraints Extensive experience in managing client expectations, program and financial management, and technology product delivery The salary/hourly range is $179,300.00 – $232,416.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave Life Insurance Rail Pass Privileges Short- and Long-term Disability Insurance Employee Assistance Program No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts Learn more about our benefits offerings here. Requisition ID:167366 Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. Relocation Offered:No Travel Requirements:Up to 25% You power our progress through your performance. We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions. In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.