Concessions Management Specialist

About the role

You will serve as a Concessions Management Specialist with National Park Service. The purpose of this position is to provide analytical and operational support for the Commercial Services Program.

What you will do

• Apply Laws, Regulations, and Policies Interprets and applies laws, regulations, policies, procedures, and contract provisions governing commercial services operations.
• Advises commercial service providers on regulatory requirements, communicates updates, and ensures compliance and ethical conduct in all contracting-related activities.
• Assist with Commercial Services Development Supports planning and development of commercial services documents including prospectuses, operating plans, maintenance plans, leases, and CUA requirements.
• At the GS-7 level, work is developmental; at the GS-9 level, responsibilities expand to evaluating proposals and supporting contract development processes.
• Monitor and Evaluate Commercial Operations Conducts or assists with compliance evaluations of concession and CUA operations.
• Reviews required reports, conducts site visits, and verifies adherence to contract terms and conditions.
• Supports environmental, public health, operational, maintenance, and risk management evaluations.
• Collect, Track, and Analyze Program Data Gathers, organizes, and analyzes qualitative and quantitative data used for compliance, feasibility studies, comparability analysis, concessioner claims, and operational decision-making.
• Enters and manages data in systems such as FMSS, PMIS, and SharePoint.
• Provide Customer Service and Resolve Stakeholder Issues Serves as a liaison between commercial service providers, park staff, and the public.
• Responds to inquiries, drafts responses to complaints, investigates issues, and maintains professional relationships with stakeholders.
• Provides information to support park management decisions.
• Support Financial Oversight and Business Analysis Tracks franchise fees, receipts, rent payments, and financial submissions.
• Reviews rate proposals and cost recovery analyses.
• Assists in analyzing operational financial data and identifying trends that inform decision-making about commercial services and CUA operations.
• Participate in Negotiations and Issue Resolution At the GS-7 level, participates in negotiation activities as a trainee, supporting routine and well-precedented tasks.
• At the GS-9 level, applies foundational negotiation strategies to resolve standard commercial service issues and recommend solutions.
• Assist with Asset Management and Facility ReviewSupports contractor-led real property inventories and condition assessments.
• Reviews annual maintenance plans, evaluates facility conditions, and verifies completion of required work.
• Helps monitor and reconcile repair and maintenance reserve fund activities.
• Duties will be developmental in nature when filled below the full performance level.

Requirements

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• To learn more, visit ***
• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
• This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.
• In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Under applicable law, the employment of an individual serving a probationary period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.
• In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.
• Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Education

You must submit a copy of your transcript(s) to support claimed education if substituting education for experience.

Transcripts must include your name, school name, grades, credit hours earned, major(s), grade point average or class ranking, and date the degree was conferred, if applicable. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not qualified for the position.

Unofficial transcripts are acceptable, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

For more information on how foreign education is evaluated, visit: ***

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages.

Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required.

All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered.

Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP).

To be considered under CTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Documents you must provide

• Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time).
• Your resume must clearly show how long you have held each grade/rank.
• Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted.
• The minimum font size is 10-point for all body text.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed.
• Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements.
• Resume Builder: *** Complete All Required Assessment(s).
• Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months.
• If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level).
• Performance awards dated within the past 5 years may also be submitted for due weight consideration.
• All College Transcript(s), if qualifying based on education.
• Eligibility Documentation: Current National Park Service employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held.
• Time in grade will be determined by reviewing your resume and required SF-50s.
• If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year.
• Do not submit award SF-50s.
• Land Management Workforce Flexibility Act (LMWFA): you must submit ALL Appointment AND Termination SF-50s for EACH Competitive time-limited appointment (block 34, code 1); AND Documentation of satisfactory performance for each period of employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
• If not currently employed by agency, you must have been most recently separated by the hiring Bureau.
• CTAP eligibles MUST submit proof of eligibility including a copy of the agency notice, most recent performance rating, and most recent SF-50 showing your position, grade level, and duty location.
• For more information visit: Career Transition Programs (CTAP, ICTAP, RPL).
• Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.
• Do not submit photographs with your application package.
• Do not upload Adobe portfolio documents.

What to expect next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at *** Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.

We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Additional information

Additional vacancies may be filled using this job announcement. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

(***) All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions.

Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior. Physical Demands: The office work is primarily sedentary.

Work requires some physical exertion to visit concession facilities requiring hiking on park backcountry trails, carrying heavy backpacks, horseback riding, etc. Work Environment: Office setting and the risks include those typically found in an office environment. For work conducted in the field, the risks involve those typical for visitors of the Park.

The duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.