Concessions Management Specialist

About the role

You will serve as a Concessions Management Specialist with theNational Park Service, Glacier Bay National Park and Preserve.

What you will do

• Evaluates visitor services to ensure that services are provided in accordance with contract provisions and Park Service regulations.
• Ensures reporting provisions of contracts are met.
• Reviews existing and proposed commercial services rates and services to provide recommendations to park management.
• Reviews applicable laws, regulations, policies, guidelines, and contract language in order to develop an understanding of the regulatory framework guiding the management of the Commercial Service Program.
• Communicates relevant policy and procedural information to commercial service providers and park personnel.
• Investigates complaints received in letters regarding concession operations and services, prepares replies and takes appropriate action with field areas to correct problems.
• Leads or contributes to comprehensive planning efforts to provide appropriate services through concession contracts and CUAs, including developing professional prospectuses, detailed contracts, and risk and environmental management programs aligned with park goals.
• Tracks concessioner franchise fee payments to ensure payments are in accordance with contract provisions.
• Ensures appropriate collection methods are initiated.
• Works with the Commercial Services Team in maintaining close contact with key NPS staff (e.g., maintenance, interpretation) to ensure collaboration between the Commercial Service Program and other park divisions.

Requirements

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check.
• To learn more, visit ***
• Must possess and maintain a valid driver's license throughout employment.
• You are required to wear a uniform and comply with uniform standards.
• A uniform allowance will be provided.
• You are required to complete training, obtain and maintain a government credit card with travel and purchase authority.
• A financial disclosure report will be required within 30 days of appointment.
• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
• This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.
• In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. *Additional Requirements located under qualifications*

Education

This position does not allow substituting education for experience.

How you will be evaluated

Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process. Your resume must not exceed 2 pages.

Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork In addition to the application and application questionnaire, this position requires successful completion of the USA Hire Assessment, if required.

All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered.

Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP).

To be considered under CTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.

Documents you must provide

• Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time).
• Your resume must clearly show how long you have held each grade/rank.
• Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted.
• The minimum font size is 10-point for all body text.
• All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.
• Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed.
• Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements.
• Resume Builder: *** Complete All Required Assessment(s).
• Performance Appraisals and Awards: You must submit your most recent performance appraisal showing the official rating of record and signed by a supervisor dated within the past 18 months.
• If unavailable, a written explanation is required (including if any prior performance appraisals/evaluations were at an acceptable level).
• Performance awards dated within the past 5 years may also be submitted for due weight consideration.
• All College Transcript(s), if qualifying based on education.
• Eligibility Documentation: Current NPS employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held.
• Time in grade will be determined by reviewing your resume and required SF-50s.
• If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year.
• Do not submit award SF-50s.
• Land Management Workforce Flexibility Act (LMWFA): you must submit ALL Appointment AND Termination SF-50s for EACH Competitive time-limited appointment (block 34, code 1); AND Documentation of satisfactory performance for each period of employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
• If not currently employed by agency, you must have been most recently separated by the hiring Bureau.
• Career Transition Assistance Plan (CTAP): You MUST submit proof of eligibility including 1) copy of the agency notice, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal.
• To exercise selection priority, displaced or surplus Federal employees must be well qualified.
• For more information visit: USAJOBS Help Center - Career Transition Programs (CTAP, ICTAP, RPL).
• Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package.
• It is your responsibility to ensure all required documents have been submitted.
• Do not submit photographs with your application package.
• Do not upload Adobe portfolio documents.

What to expect next

Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position.

After the evaluation is complete, you will receive another notification regarding the status of your application. You can find your path with the Department of Interior at *** Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration.

We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.

Additional information

Additional vacancies may be filled using this job announcement. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (***) If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive.

The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS), recruitment, or relocation incentive.

All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.

The duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.