Club Operations Assistant (Part-time)

About the role

This position is located in the Club Division, Morale, Welfare, and Recreation Department, Fleet & Family Readiness, Singapore. The incumbent performs a wide variety of work assignments during various shifts to support daily operations and special events or programming to include ship visits.

What you will do

• Be thoroughly familiar and comply with the contents of the Manual for Messes Ashore (NAVPERS 1995) and BUPERS Instruction 10150.2C, as well as all club SOPs and instructions.
• Present a neat, well-groomed, professional appearance and maintain proper decorum at all times.
• Works harmoniously with customers, coworkers and members of the MWR Department.
• Ensures activities take place as planned with proper equipment, personnel, food and beverages.
• Incumbent is required to be familiar with scheduled activities including ship visits.
• Deliver outstanding customer service by assisting customers, addressing inquiries, and resolving their issues.
• Responsibilities include providing information, processing orders, troubleshooting problems, and ensuring customer satisfaction.
• Circulate among patrons as necessary to assure satisfactory services.
• May serve as a leader in ensuring that work assignments by shift employees are performed.
• Provides necessary assistance and supplies to employees and resolves minor problems and complaints of employees Makes recommendations to the Club Manager/Assistant Club Manager regarding the daily operations and work performance of shift employees.
• Must be able to work hours conducive to oversee and perform the requirements of the evening Delivery Food Program.
• Ensure efficient phone food orders, credit card transactions and food delivery.
• Maintains accurate delivery standards and ensure food quality satisfaction via post-delivery phone call and subsequently log customer feedback for each order.
• Ensures that SAC and DON rules and regulations governing the sale and consumption of alcoholic beverages are strictly enforced.
• Manages and reconciles cash and credit card transactions, ensuring accuracy and preventing discrepancies.
• Prepare and finalize end-of-day financial reports and ensure all procedures are followed correctly.
• Explains and enforce club policies, procedures and regulations.
• Maintains order in the facility.
• Attempts to resolve unusual situation and contacts the supervisor for assistance when needed or when there is an emergent serious issue.
• Documents routine and significant occurrences.
• Ensure that all facilities are properly secured, safes are locked, and all keys are returned to the lock box or turned in to the security office after closing.
• Performs other related duties as assigned.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered.

Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at *** and ***

How you will be evaluated

Your application will be screened for the following minimum qualifications: 1-year of general experience.

Preferably experience demonstrating progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled OR 2 years of education above High School Applicants who meet the minimum qualifications will be further evaluated for: Experience in dealing with customer service operations and cash handling Knowledge of DOD and Navy club policies, regulations, administrative practices and procedures

Documents you must provide

• The following documents are required at the time of application: Resume limited to two pages If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
• Proof of Sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) If claiming Military or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration Note: Applications missing any required document(s) will not be eligible for consideration.

What to expect next

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application.

Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email. Please notify us if your contact information changes after the closing date of the announcement.

Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Additional information

Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required.

Non-US Citizen or Non-US Bona Fide Resident Alien (Non-Green Card Holder) applicants who are sponsored must provide a completed police record check with at least seven (7) years of history from the embassy/consulate of their country of citizenship upon receipt of a formal job offer.

Employees (and their family members) who require medical or dental care in Singapore may experience severe limitations accessing medical care both on the military installation and the local economy and also could incur costly medical expenses.

Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.